Staff Product Engineer

Intercom; City Of London; On-site; GBP 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salary and equity

Free lunch and snacks

Regular compensation reviews

Pension scheme with matching

Health and dental insurance

Flexible paid time off

Paid maternity and paternity leave

Cycle-to-Work Scheme

Job summary

An innovative tech company in London is seeking a Staff Product Engineer to lead engineering efforts and contribute to software development. You will collaborate with cross-functional teams to design scalable systems and mentor junior engineers. A strong background in SaaS product development and technical leadership experience are essential for success in this role. Competitive salary and comprehensive benefits are offered.

Qualifications

• Built a SaaS product and achieved significant user satisfaction.
• Demonstrated impact on the product as a technical leader.
• Deep knowledge in a high-level programming language.
• Experience with distributed systems.
• 2+ years as the primary technical leader for a team.
• Experience collaborating with product teams and designers to deliver value.

Responsibilities

• Contribute to technical architecture as the team grows.
• Ensure scalability and availability.
• Participate in all software development phases.
• Mentor and develop junior engineers.
• Maintain high technical standards.

Skills

SaaS product development

Programming languages

Distributed systems

Technical leadership

Collaboration with product teams

Job description

Join to apply for the Staff Product Engineer role at Intercom

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity? As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.

Learn more about our engineering culture at intercom.engineering

Responsibilities

• Contribute to our technical architecture as we grow.
• Care about agility as much you care for scalability and availability.
• Contribute to all phases of software development including ideation, prototyping, design and implementation.
• Play an active role in hiring, mentoring and career development of other engineers
• Raise the bar for technical standards, performance, reliability, and operational excellence

Requirements

• Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created
• Significant, demonstrated impact that your work has had on the product and/or the teams
• Deep knowledge of a high-level programming language
• You will have experience with Distributed systems
• 2+ years of experience as the primary technical leader for a team
• Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users.

Benefits

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.