Staff Forward Deployed Engineer: AI Customer Solutions Leader

Intercom; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and equity

Daily lunch and snacks

Regular compensation reviews

Pension scheme

Health and dental insurance

Flexible paid time off

Maternity and paternity leave

Cycle-to-Work Scheme and secure bike storage

Job summary

Intercom is looking for a Staff Forward Deployed Engineer to assist strategic customers in harnessing Fin's AI capabilities. You'll lead AI adoption, collaborate with diverse teams, and drive impactful outcomes. The ideal candidate has a strong SaaS background, excellent programming skills, and a passion for AI/ML. Flexibility for on-site work is required, alongside skills in REST API integration. Intercom offers competitive compensation and a supportive work environment.

Qualifications

• Experience building and launching SaaS products.
• 2+ years as primary technical leader.
• Ability to work independently and influence outcomes.
• Strong understanding of programming and integration with APIs.
• Flexibility to adapt to new technologies quickly.
• Willingness to travel and work on-site with customers.

Responsibilities

• Lead the adoption of Fin's AI capabilities with customers.
• Work with technical teams to complete projects.
• Collaborate with Sales and Product teams for seamless experiences.
• Mentor new engineers and share insights.
• Influence product direction based on customer needs.

Skills

SaaS product development

AI/ML interest

Programming languages

REST API usage

Cross-functional collaboration

Strong communication

Tools

JavaScript

Python

Ruby

Job description

Intercom is looking for a Staff Forward Deployed Engineer to assist strategic customers in harnessing Fin's AI capabilities. You'll lead AI adoption, collaborate with diverse teams, and drive impactful outcomes. The ideal candidate has a strong SaaS background, excellent programming skills, and a passion for AI/ML. Flexibility for on-site work is required, alongside skills in REST API integration. Intercom offers competitive compensation and a supportive work environment.