Stadium Safety & Crowd Experience Lead

Luton Town Football Club; Luton; Presencial; GBP 12.000 - 21.000; A tiempo parcial

Descripción de la vacante

Luton Town is seeking enthusiastic Matchday Stewards to join our team for the 2026/27 season, helping ensure safety, security and enjoyment for spectators and staff at our stadium.

You will provide excellent customer service, monitor crowds, conduct ticket and bag checks, guide visitors to their seats, respond to incidents, attend briefings and training, and remain calm under pressure across midweek and weekend fixtures.

Formación

• Clear and concise communication with spectators.
• Ability to follow instructions and uphold steward expectations.
• SIA Licence required or in possession.
• Level 2 NVQ Spectator Safety is desirable.
• Punctual, reliable and flexible with shift patterns.

Responsabilidades

• Provide excellent customer service and assist spectators' queries.
• Monitor crowds and ensure public safety throughout the venue.
• Conduct ticket and bag checks at entry points.
• Guide visitors to their seats and direct them around the stadium.
• Respond to incidents quickly and escalate as needed.
• Uphold stadium regulations at all times.
• Attend pre-event briefing and training sessions.
• Monitor crowd for overcrowding or distress.

Conocimientos

Clear communication

Follow instructions

SIA Licence

Calm under pressure

Punctual and reliable

Evenings and weekend shifts

Educación

Level 2 NVQ Spectator Safety

Descripción del empleo

Luton Town is seeking enthusiastic Matchday Stewards to join our team for the 2026/27 season, helping ensure safety, security and enjoyment for spectators and staff at our stadium.

You will provide excellent customer service, monitor crowds, conduct ticket and bag checks, guide visitors to their seats, respond to incidents, attend briefings and training, and remain calm under pressure across midweek and weekend fixtures.