Matchday Safety Steward — Crowd Control & Service

Leyton Orient FC; Walthamstow; On-site; GBP 17,000 - 22,000; Part time

Job summary

Leyton Orient is seeking Safety Stewards to join its matchday team in London. You will provide excellent customer service to spectators while monitoring crowds and helping to keep the stadium safe, in line with the club's safety certificate.

Role focuses on preventing incidents, knowing emergency protocols, and supporting safe matchday operations. Training may be available for safety qualifications.

Qualifications

• Level 2 spectator safety qualification or equivalent (training may be available).
• Level 3 spectator safety qualification or SIA licence (optional).
• Excellent customer service skills.
• Good timekeeping.

Responsibilities

• Provide excellent customer service to spectators on match days.
• Monitor crowds for distress or overcrowding and follow procedures.
• Ensure spectators follow ground regulations and club policies.
• Keep emergency exits and gangways clear.
• Staff key positions in line with the safety certificate.
• Identify, investigate and report incidents to your supervisor.
• Know emergency protocols, key locations and safety equipment.
• Help prevent pitch invasions.

Skills

Customer service

Timekeeping

De-escalation

Spectator safety Level 2

Spectator safety Level 3/SIA (optional

Job description

Leyton Orient is seeking Safety Stewards to join its matchday team in London. You will provide excellent customer service to spectators while monitoring crowds and helping to keep the stadium safe, in line with the club's safety certificate.

Role focuses on preventing incidents, knowing emergency protocols, and supporting safe matchday operations. Training may be available for safety qualifications.