Matchday Steward 2026/27 Season

Luton Town Football Club; Luton; On-site; GBP 12,000 - 21,000; Part time

Job summary

Luton Town is seeking enthusiastic Matchday Stewards to join our team for the 2026/27 season, helping ensure safety, security and enjoyment for spectators and staff at our stadium.

You will provide excellent customer service, monitor crowds, conduct ticket and bag checks, guide visitors to their seats, respond to incidents, attend briefings and training, and remain calm under pressure across midweek and weekend fixtures.

Qualifications

• Clear and concise communication with spectators.
• Ability to follow instructions and uphold steward expectations.
• SIA Licence required or in possession.
• Level 2 NVQ Spectator Safety is desirable.
• Punctual, reliable and flexible with shift patterns.

Responsibilities

• Provide excellent customer service and assist spectators' queries.
• Monitor crowds and ensure public safety throughout the venue.
• Conduct ticket and bag checks at entry points.
• Guide visitors to their seats and direct them around the stadium.
• Respond to incidents quickly and escalate as needed.
• Uphold stadium regulations at all times.
• Attend pre-event briefing and training sessions.
• Monitor crowd for overcrowding or distress.

Skills

Clear communication

Follow instructions

SIA Licence

Calm under pressure

Punctual and reliable

Evenings and weekend shifts

Education

Level 2 NVQ Spectator Safety

Job description

JOB PURPOSE

We are seeking enthusiastic and reliable Matchday Stewards to join our team during our 2026/27 season.

Luton Town Football Club is a vibrant and inclusive venue, welcoming thousands of supporters each matchday. We pride ourselves on delivering a safe, friendly, and unforgettable experience for all visitors.

The purpose of the role is to ensure the safety, security and enjoyment of all spectators and staff during our events.

KEY RESPONSIBILITIES

• Provide excellent customer service and assist spectators' queries.
• Monitor crowds and ensure public safety throughout the venue.
• Conduct ticket and bag checks at entry points.
• Guide visitors to their seats and direct them around the stadium.
• Respond to incidents quickly and professionally, escalating where necessary.
• Uphold stadium ground regulations at all times.
• Attend pre-event briefing, and ensure all information is understood.
• Attend all training sessions required.
• Monitor the crowd within your designated areas for signs of overcrowding or distress.
• Ensure all exits and evacuation routes are kept clear at all times.
• To recognise any potential hazards/suspect packages, report any findings immediately to stand supervisor.
• To remain at deployed areas unless instructed to leave by an authorised person such as Supervisor, Head Steward, Safety Officer.
• Report any damages or defects which could pose a threat to spectator safety to the area supervisor
• To remain calm under pressure.
• Assist fully in the evacuation of the ground.

• Be available to work a minimum of 75% of fixtures including both mid-week evenings and weekend fixtures throughout the course of a season

Health & Safety:

• Maintain up to date knowledge of Health & Safety related guidance and processes within your role and in line with the Club's Health & Safety Policy.
• Consider the Health & Safety implications of all actions and inaction within your role.
• Support and uphold agreed standards for Health & Safety compliance, including assisting in accident, dangerous occurrence and near miss investigations within your role.
• Follow and adhere to; safe management systems and working practices in line with the Club's Health & Safety Policy.
• Ensure you have been briefed and are confident in using any equipment prior to use and seek guidance from your supervisor as required.
• Regularly review risk assessments, safe working, and management systems associated with your role.
• Liaise regularly with the Club's appointed Health & Safety representatives to support and maintain compliance
• Maintain records of all Health & Safety issues within your role and area of responsibility.

Casual Worker requirements:

• Maintain up to date knowledge of Health & Safety related guidance and processes within your role and in line with the Club's Health & Safety Policy.
• Consider the Health & Safety implications of all actions and inaction within your role.
• Support and uphold agreed standards for Health & Safety compliance, including assisting in accident, dangerous occurrence and near miss investigations within your role.
• Follow and adhere to; safe management systems and working practices in line with the Club's Health & Safety Policy.
• Ensure you have been briefed and are confident in using any equipment prior to use and seek guidance from your supervisor as required.
• Regularly review risk assessments, safe working, and management systems associated with your role.
• Liaise regularly with the Club's appointed Health & Safety representatives to support and maintain compliance
• Maintain records of all Health & Safety issues within your role and area of responsibility.

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Essentials

• Able to communicate in a clear and concise manner.
• Can follow instructions and steward expectations of the role and standards outlined in our Matchday Steward Handbook.
• SIA Licence

Desirable

• Level 2 NVQ Spectator Safety

Specific Experience

• Experience of working within a similar role previously.
• Experience of working within a customer facing role.

Abilities/Skills/Knowledge

• Friendly, approachable with a professional attitude.
• Strong communication skills.
• Ability to work and remain calm under pressure.
• Punctual, reliable and flexible with working hours covering evening and weekend shifts.

Additional Information

• This a casual role
• Applicants must be eligible work in the UK
• Applicants must be aged 18+

KEY RESPONSIBILITIES

• Provide excellent customer service and assist spectators' queries.
• Monitor crowds and ensure public safety throughout the venue.
• Conduct ticket and bag checks at entry points.
• Guide visitors to their seats and direct them around the stadium.
• Respond to incidents quickly and professionally, escalating where necessary.
• Uphold stadium ground regulations at all times.
• Attend pre-event briefing, and ensure all information is understood.
• Attend all training sessions required.
• Monitor the crowd within your designated areas for signs of overcrowding or distress.
• Ensure all exits and evacuation routes are kept clear at all times.
• To recognise any potential hazards/suspect packages, report any findings immediately to stand supervisor.
• To remain at deployed areas unless instructed to leave by an authorised person such as Supervisor, Head Steward, Safety Officer.
• Report any damages or defects which could pose a threat to spectator safety to the area supervisor
• To remain calm under pressure.
• Assist fully in the evacuation of the ground.

• Be available to work a minimum of 75% of fixtures including both mid-week evenings and weekend fixtures throughout the course of a season

Health & Safety:

• Maintain up to date knowledge of Health & Safety related guidance and processes within your role and in line with the Club's Health & Safety