Stadium Retail Leader: Elevate Fan Experience

Tottenham Hotspur Football Club; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

A leading football club in Greater London is seeking a Team Leader for the Tottenham Experience to enhance the customer experience at their retail store. This role involves managing a team, delivering high service levels, and implementing effective merchandising standards. Candidates should have significant retail experience, strong leadership skills, and a positive attitude. The role requires flexible working hours, including evenings and weekends. Join a dynamic team in an iconic sporting environment.

Qualifications

• Significant experience in retail or football industry.
• Proven ability to manage and motivate large teams.
• Excellent customer service and communication skills.
• Strong analytical skills and attention to detail.

Responsibilities

• Deliver high customer service levels in retail store.
• Oversee customer printing and manage the print area.
• Conduct daily staff briefings and handle operations.
• Implement floor layouts and manage merchandising standards.
• Set KPIs and motivate team to meet objectives.

Skills

Retail experience

Team leadership

Customer service

Analytical skills

Job description

A leading football club in Greater London is seeking a Team Leader for the Tottenham Experience to enhance the customer experience at their retail store. This role involves managing a team, delivering high service levels, and implementing effective merchandising standards. Candidates should have significant retail experience, strong leadership skills, and a positive attitude. The role requires flexible working hours, including evenings and weekends. Join a dynamic team in an iconic sporting environment.