Stadium Retail & F&B Operations Leader

Global Sports Jobs Limited; Cardiff; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Medicash healthcare benefits

Aviva Digicare

Perks at Work

Entertainment discounts

Wellbeing discounts

Travel discounts

Shopping discounts

Meals on duty

Pension scheme

Employee Assistance Programme

Annual leave

Job summary

Levy UK, the food and drink partner of Cardiff City Football Club, leads strategic and operational management for front-of-house retail and back-of-house logistics across the stadium, covering event and non-event days.

The post-holder will drive profitability and customer experience by guiding retail, hospitality and catering services, while collaborating with clients, contractors, suppliers and internal teams to meet commercial targets.

Qualifications

• Significant operational experience across retail, hospitality and logistics/supply chain, with a demonstrable track record in multisite, stadium or event catering environments.
• Minimum 3 years' experience in a retail and beverage environment, with proven experience managing logistics and procurement operations.
• Strong commercial acumen with experience managing budgets, P&L drivers and delivering financial targets.
• Proven leadership skills, with the ability to manage, motivate and develop shift-based teams including casual workforces.
• Excellent planning and organisational skills, with the capacity to manage competing priorities across site and events.
• Strong analytical skills, able to interpret COS, VPM, yield and POS data to inform decisions.
• Excellent stakeholder management and negotiation skills, with vendor management experience.
• Sound knowledge of HSE, food safety and licensing requirements, with a commitment to compliance.
• IT literate, comfortable with inventory and rostering systems and producing management reports.
• Flexible availability to work evenings, weekends and event days, and able to travel between venues as required.
• Strategic thinker with operational pragmatism, a results orientation and commercial focus.
• Calm and decisive under pressure with strong problem solving, and a collaborative, effective communicator across all stakeholder levels.
• High integrity and values-based leadership, with a commitment to people development and continuous improvement.

Responsibilities

• Provide strategic and operational leadership for front-of-house retail and back-of-house logistics across the stadium.
• Lead and coach Operational Managers to deliver retail, bar and concession operations on event and non-event days, ensuring outlets are set up, stocked and staffed to standard.
• Conduct critical walks, line and spot checks across retail areas, monitor the customer journey, and capture, act on and report client and customer feedback.
• Ensure compliance with retail licensing requirements (such as Challenge 25 and RSA) and venue security and profit protection procedures, and maintain departmental maintenance logs with timely resolution of facilities and equipment issues.
• Oversee procurement, inventory management, stock rotation and storage, schedule and govern regular stock takes, investigate variances, and enforce food safety, temperature control and storage standards.
• Coordinate transportation and distribution of food, beverage and catering supplies across site, plan contingency logistics for peak periods and disruptions, manage the equipment lifecycle including maintenance, repair, replacement and asset tracking
• And plan logistics for event set-up and breakdown.
• Own P&L drivers for retail and logistics operations, prepare and manage budgets, deliver financial targets (GP%, COS, VPM, labour cost, waste) and drive top-line performance (SPH, spend per transaction).
• Build and sustain high-performing teams, overseeing recruitment, deployment and rostering of large volumes of casual and seasonal staff, performance reviews, talent development, succession planning and training.
• Establish and maintain relationships with clients, contractors, suppliers and internal stakeholders, present performance reporting and improvement plans, and support client initiatives including community engagement and sustainability.
• Champion Health, Safety and Environmental standards and food safety legislation, conduct compliance inspections and training, record, report and close out incidents and corrective actions, and maintain emergency and business continuity plans.
• Identify and implement process improvements and technology solutions, use data such as COS, VPM, yield, sales mix and stock variances to inform decisions and forecast demand, and lead post-event reviews with action plans.

Job description

Levy UK, the food and drink partner of Cardiff City Football Club, leads strategic and operational management for front-of-house retail and back-of-house logistics across the stadium, covering event and non-event days.

The post-holder will drive profitability and customer experience by guiding retail, hospitality and catering services, while collaborating with clients, contractors, suppliers and internal teams to meet commercial targets.