Stadium Event Operations Leader – Guest Experience

Chartwells Independent; Greater London; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Healthcare & wellbeing

23 days annual leave + bank holidays

Life assurance

Meals on duty

Birthday off

Job summary

Levy UK & Ireland is recruiting for an Event Operations Supervisor - Internals at Tottenham Hotspur Stadium, London. The role reports to the Event Operations Manager and focuses on planning, delivery and reconciliation of THFC and third-party event days, plus conferences and events on non-event days.

You will lead internal and external hospitality delivery, build client relationships, uphold Health & Safety standards and drive continuous improvement in service quality at this iconic venue.

Qualifications

• Minimum 2 years’ experience in quality, food-led service environments.
• Experience within stadiums, events, multisite outlets or event catering is desirable.
• Experience working with VIPs, high-profile clients and senior stakeholders desirable.
• Excellent communication, organisation and attention to detail.
• Resourceful and proactive, with the ability to solve problems and identify opportunities.
• Able to multitask, prioritise and adapt operational procedures when required.
• Passionate about developing teams and building strong client relationships.
• A confident team player with a can-do attitude, who remains calm and assertive under pressure and can work flexible hours.

Responsibilities

• Manage the delivery of THFC, third-party and Conference & Events as rostered.
• Build and maintain strong relationships with internal and external clients, including team personnel, VIPs and event organisers.
• Support the setup and delivery of first-class match day and event day hospitality.
• Support and lead internal and external Conferences & Events.
• Champion Health & Safety, cleanliness and operational standards across all areas.
• Lead and support variable teams, providing training, guidance and ongoing development.
• Review service delivery and performance to ensure KPIs and customer expectations are consistently met.
• Ensure event spaces are prepared and maintained to the highest standards.
• Keep up to date with hospitality and market trends to support continuous improvement.
• Work collaboratively with colleagues and carry out additional duties as required by the line manager.

Skills

Food-led service

Team leadership

Client relations

Communication

Organisational skills

Problem solving

Job description

Levy UK & Ireland is recruiting for an Event Operations Supervisor - Internals at Tottenham Hotspur Stadium, London. The role reports to the Event Operations Manager and focuses on planning, delivery and reconciliation of THFC and third-party event days, plus conferences and events on non-event days.

You will lead internal and external hospitality delivery, build client relationships, uphold Health & Safety standards and drive continuous improvement in service quality at this iconic venue.