Event Operations Manager - Restaurants - Tottenham Hotspur Stadium

Chartwells Independent; Greater London; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Healthcare

Annual leave

Meals on duty

Life Assurance

Employee Assistance

Pension

Discounts

Job summary

Levy UK & Ireland is seeking an Event Operations Manager to lead premium restaurant operations at Tottenham Hotspur Stadium, London. You will oversee match day and event operations, ensuring outstanding guest experiences and service standards.

Working with culinary and hospitality teams, you’ll manage staffing, menus, timings and P&Ls, while developing SOPs and prioritising allergies. You’ll also drive quality and commercial performance across Premium Restaurants and Conferences & Events.

Qualifications

• Experience in premium restaurants or luxury hotel F&B operations.
• Experience with Conferences & Events (C&E).
• Strong leadership, communication and team management skills.
• Passion for food, hospitality and exceptional service.

Responsibilities

• Lead the delivery of premium restaurant operations across match and event days.
• Manage designated premium areas, briefing teams and maintaining service standards.
• Collaborate with culinary and hospitality teams to deliver food, service and guest experiences.
• Monitor live service, resolve issues and manage staffing, guest flow and timings.
• Complete operational systems including RTS, POS, Ubeya and P&L management.
• Lead the operational delivery of Conferences & Events, including meetings, launches, banquets and celebrations.
• Coordinate labour, menus, service styles, timings and P&Ls to deliver successful events.
• Build strong client relationships and drive innovation across the events offering.

Skills

Premium F&B ops

C&E experience

Leadership

Communication

Team management

Organisation

Flexible hours

Dynamic staffing

Staff training

Team player

Tools

RTS

POS

Ubeya

P&L management

Job description

Event Operations Manager - Restaurants - Tottenham Hotspur Stadium, London, N17 | Full-Time / Permanent

£41200 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We're looking for...

This role is responsible for supporting with the premium catering operation across Premium Restaurants during prep, on matchdays & third-party event days, and the planning and delivery of Conference and Events (C&E) business on non-matchdays.

You will ensure that all aspects of the Premium Restaurants and C&E operation are delivered in a quality, customer focused manor combining attention to detail and experience excellence whilst striving to exceed guest expectations.

We are Levy

We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.

Trusted by some of the world's most iconic stadiums, entertainment venues, and major events ? from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London ? we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

Event Operations Manager - Restaurants- The Role

Match Days & Events

• Lead the delivery of premium restaurant operations across match and event days.

• Manage designated premium areas, ensuring teams are briefed and service standards are maintained.

• Work with culinary and hospitality teams to deliver excellent food, service and guest experiences.

• Monitor live service, resolve issues and manage staffing, guest flow and timings.

• Complete operational systems, including RTS, POS, Ubeya and P&L management.

• Support menu development, create SOPs and ensure allergies and dietary requirements are prioritised.

Non-Match Day / Conferences & Events

• Lead the operational delivery of Conferences & Events, including meetings, launches, banquets and celebrations.

• Coordinate labour, menus, service styles, timings and P&Ls to deliver successful events.

• Work closely with planning, culinary and People teams to ensure seamless delivery.

• Manage events from planning through to delivery and post-event review.

• Build strong client relationships and drive innovation across the events offering.

Key Responsibilities

• Champion a guest-focused culture and consistently high hospitality standards.

• Maintain Health & Safety and operational compliance.

• Support team engagement, development and HR compliance.

• Protect profitability through effective stock, billing and waste management.

What we're looking for

• Previous experience in premium restaurants or luxury hotel F&B operations.
• Experience and understanding of Conferences & Events (C&E).
• Strong leadership, communication and team management skills.
• Passionate about food, hospitality and delivering exceptional service.
• Highly organised, commercially aware and able to prioritise and multitask.
• Confident managing variable teams across match-day and non-match day events.
• Committed to developing teams through effective training and upskilling.
• Resourceful and proactive, with the ability to solve problems and seize opportunities.
• A positive team player with a can-do attitude, who remains calm and assertive under pressure.
• Flexible and able to work hours that align with stadium activity and event requirements.

What you'll get in return

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days? additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences ? and shape the future of hospitality.

Job Reference: com/1409/91623001/52833006/SU #Levy UK

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!