Event Operations Manager - London

Equipment Sales & Service Limited.; City of Westminster; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Healthcare

23 days annual leave

Life assurance

Meals on duty

Bonus potential

Job summary

Levy UK & Ireland is seeking an Event Operations Manager for Tottenham Hotspur Stadium in London. The role covers premium restaurant operations on match days and non-match events, plus planning and delivering Conference & Events (C&E) activities.

You will lead premium teams, coordinate with culinary and People teams, and ensure high hospitality standards while focusing on guest experience and profitability. A flexible, proactive leader is required to manage diverse event schedules.

Qualifications

• Experience in premium restaurants or luxury hotel F&B operations.
• Ability to lead multi-disciplinary teams during events and match days.
• Strong understanding of guest service standards and operational compliance.

Responsibilities

• Lead the delivery of premium restaurant operations across match and event days.
• Manage designated premium areas, briefing teams and maintaining service standards.
• Work with culinary and hospitality teams to deliver excellent food and guest experiences.
• Monitor live service, resolve issues, and manage staffing, guest flow and timings.
• Support with C&E planning, including menus, labour and P&Ls for events.
• Build strong client relationships and drive innovation across the events offering.

Skills

Leadership

Guest service

Team management

Hospitality operations

Event planning

Tools

POS system

RTS

Ubeya

P&L management

Job description

Event Operations Manager - Restaurants - Tottenham Hotspur Stadium, London, N17

Full-Time / Permanent, 41200 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We're looking for... This role is responsible for supporting with the premium catering operation across Premium Restaurants during prep, on matchdays & third-party event days, and the planning and delivery of Conference and Events (C&E) business on non-matchdays. You will ensure that all aspects of the Premium Restaurants and C&E operation are delivered in a quality, customer focused manor combining attention to detail and experience excellence whilst striving to exceed guest expectations. We are Levy We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet. Trusted by some of the world's most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Event Operations Manager - Restaurants - The Role Match Days & Events

Match & Event Day Responsibilities

• Lead the delivery of premium restaurant operations across match and event days.
• Manage designated premium areas, ensuring teams are briefed and service standards are maintained.
• Work with culinary and hospitality teams to deliver excellent food, service and guest experiences.
• Monitor live service, resolve issues and manage staffing, guest flow and timings.
• Complete operational systems, including RTS, POS, Ubeya and P&L management.
• Support menu development, create SOPs and ensure allergies and dietary requirements are prioritised.

Non-Match Day / Conferences & Events

• Lead the operational delivery of Conferences & Events, including meetings, launches, banquets and celebrations.
• Coordinate labour, menus, service styles, timings and P&Ls to deliver successful events.
• Work closely with planning, culinary and People teams to ensure seamless delivery.
• Manage events from planning through to delivery and post-event review.
• Build strong client relationships and drive innovation across the events offering.

Key Responsibilities

• Champion a guest-focused culture and consistently high hospitality standards.
• Maintain Health & Safety and operational compliance.
• Support team engagement, development and HR compliance.
• Protect profitability through effective stock, billing and waste management.
• Previous experience in premium restaurants or luxury hotel F&B operations.
• Experience and understanding of Conferences & Events (C&E).
• Strong leadership, communication and team management skills.
• Passionate about food, hospitality and delivering exceptional service.
• Highly organised, commercially aware and able to prioritise and multitask.
• Confident managing variable teams across match-day and non-match day events.
• Committed to developing teams through effective training and upskilling.
• Resourceful and proactive, with the ability to solve problems and seize opportunities.
• A positive team player with a can-do attitude, who remains calm and assertive under pressure.
• Flexible and able to work hours that align with stadium activity and event requirements.

Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences and shape the future of hospitality.

Benefits

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included