Sr. Technical Account Manager

Amazon; London; On-site; GBP 60,000 - 110,000; Full time

Job summary

Join a dynamic team at a leading cloud platform, where you will leverage your extensive technical expertise to guide enterprise customers through their AWS journey. As a Senior Technical Account Manager, you will be the primary technical advisor, ensuring customers maximize the benefits of AWS services and Generative AI solutions. This role offers the unique opportunity to engage with C-level executives, providing strategic insights and support throughout the cloud adoption lifecycle. If you thrive in a fast-paced environment and are passionate about technology, this position is your chance to make a significant impact in the cloud computing landscape.

Benefits

Flexible Work Hours

Mentorship Programs

Employee-led Affinity Groups

Career Advancement Resources

Work-Life Balance Initiatives

Qualifications

• 10+ years of hands-on experience in infrastructure and troubleshooting.
• Knowledge of cloud architecture and customer-facing roles is essential.

Responsibilities

• Act as a single point of contact for key Enterprise Support customers.
• Provide detailed reviews of service disruptions and metrics.

Skills

Infrastructure Management

Troubleshooting

Systems Administration

Networking

DevOps

Applications Development

Cloud-based Architecture

Customer-facing Roles

Oral Communication

Written Communication

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in Engineering

Bachelor's Degree in Mathematics

MBA

Tools

AWS Services

Gen-AI Tools

Machine Learning Tools

Job description

Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.

As a Sr. Technical Account Manager (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers’ innovative and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role; instead, it offers you the opportunity to serve as the primary technical advisor and ‘voice of the customer’ for organizations ranging from start-ups to Fortune 500 enterprises.

Within the Enterprise Support team, Sr. TAMs contribute significantly to ensuring the success of key enterprise customers in developing applications and services on the AWS platform. Serving as a Strategic or Industry expert, Sr. TAMs offer guidance on the entire journey of AWS services and the customer's architecture. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. Sr. TAMs actively engage at the C-level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.

Every day will bring new and exciting challenges on the job while you:

1. Act as a single point of contact to key Enterprise Support customers
2. Make recommendations on how new AWS offerings fit in the company strategy and architecture
3. Complete analysis and present periodic reviews of operational performance to customer
4. Provide detailed reviews of service disruptions, metrics, and detailed pre-launch planning
5. Champion and advocate for customer requirements within AWS (e.g., feature requests)
6. Participate in customer leadership requested meetings (onsite or via phone)
7. Have access and know how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
8. Work with some of the leading technologists around the world
9. Work directly with Amazon Web Service Service Team and Support Engineering team to ensure that customer issues are resolved as expediently as possible
10. Be available in non-business hours to handle urgent issues

About the team

Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

- 10+ years of hands-on infrastructure, troubleshooting, systems administration, networking, DevOps or applications development experience
- 7+ years of design/implementation/operations/consulting with distributed applications experience
- Knowledge of cloud-based architecture, cloud services and experience in customer-facing roles
- Bachelor's degree in computer science, engineering, mathematics or equivalent

PREFERRED QUALIFICATIONS

- Experience in an external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
- Experience in an internal enterprise or external customer-facing environment as a technical lead
- Experience with AWS services or other cloud offerings
- Gen-AI and Machine Learning experience is a plus.
- MBA is a plus.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.