SQL-Savvy AI-Driven Application Support Engineer

Bright SG Ltd; Belfast City District; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Bright Software Group in Belfast is seeking an Application Technical Support Engineer to bridge Engineering and Customer Success, tackling customer-reported issues with data interrogation and tooling development.

You will debug issues, write SQL, and document fixes while collaborating across teams in a fast-paced environment that values proactive problem solving and AI-assisted improvements.

Qualifications

• At least two years of professional experience in a technical support, application support, or comparable hybrid technical role.
• Confident in SQL – able to write and interpret queries independently.
• Strong troubleshooting and problem-solving skills; comfortable working through ambiguity.
• Able to communicate technical concepts clearly to non-technical stakeholders.
• Right to live and work in the UK.

Responsibilities

• Act as the primary technical point of contact for Customer Success, translating between customer-facing and engineering teams.
• Debug and reproduce customer-reported issues to identify root causes.
• Write SQL statements to pull data and build reports for internal and customer use.
• Document known issues, fixes, and workarounds for the wider team, maintaining thorough and accurate records throughout.
• Build and maintain internal tools to support Customer Success workflows.
• Support integrations across platforms including Vitally, Zapier, and Sentry.
• Contribute to improving testing processes to catch issues earlier in the cycle.

Skills

SQL

Troubleshooting

Communication

Ambiguity handling

Python scripting

Education

Degree in Computer Science / Software Engineering

Tools

Retool

Vitally

Zapier

Sentry

Job description

Bright Software Group in Belfast is seeking an Application Technical Support Engineer to bridge Engineering and Customer Success, tackling customer-reported issues with data interrogation and tooling development.

You will debug issues, write SQL, and document fixes while collaborating across teams in a fast-paced environment that values proactive problem solving and AI-assisted improvements.