Application Support Engineer — SQL & AI-Driven Troubleshooting

Bright; Royal Leamington Spa; On-site; GBP 38,000 - 52,000; Full time

Job summary

Bright, a UK software company, is seeking an Application Technical Support Engineer in Leamington Spa. You will bridge Customer Success and Engineering, debugging issues, running SQL queries, and building internal tooling to keep customers moving.

The role requires at least two years in technical support, strong SQL skills, and clear communication to non-technical stakeholders. A passion for AI-driven improvements and familiarity with low-code tooling like Retool is helpful.

Qualifications

• At least two years of professional experience in a technical support, application support, or comparable hybrid technical role.
• Confident in SQL – able to write and interpret queries independently.
• Strong troubleshooting and problem-solving skills; comfortable working through ambiguity.
• Able to communicate technical concepts clearly to non-technical stakeholders.
• Right to live and work in the UK.
• Comfortable working alongside AI tools; curious about how technology can make you better at your job.

Responsibilities

• Act as the primary technical point of contact for Customer Success, translating between customer-facing and engineering teams.
• Debug and replicate customer-reported issues to identify root causes.
• Write SQL statements to pull data and build reports for internal and customer use.
• Document known issues, fixes, and workarounds for the wider team, maintaining thorough and accurate records throughout.
• Build and maintain internal tools (currently Retool) to support Customer Success workflows.
• Support integrations across platforms including Vitally, Zapier, and Sentry.
• Contribute to improving testing processes to catch issues earlier in the cycle.
• Manage multiple tasks in parallel, prioritising effectively and delivering on time.
• Explore and embed AI tools into day-to-day support workflows, making better use of data.

Skills

SQL

Troubleshooting

Communication

Problem solving

Ambiguity handling

UK work eligibility

Education

Degree in Computer Science or related field

Tools

Retool

Vitally

Sentry

Zapier

Job description

Bright, a UK software company, is seeking an Application Technical Support Engineer in Leamington Spa. You will bridge Customer Success and Engineering, debugging issues, running SQL queries, and building internal tooling to keep customers moving.

The role requires at least two years in technical support, strong SQL skills, and clear communication to non-technical stakeholders. A passion for AI-driven improvements and familiarity with low-code tooling like Retool is helpful.