Sports Retail Experience Pro — Customer Advisor

DECATHLON Belgium NV; Oxford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Healthy discounts on Decathlon goodies

Staff Sports/Activities

Cycle-to-Work Scheme

Decathlon Academy training

Discount hub vouchers

Job summary

Decathlon UK is hiring a Sport Advisor (Sales Assistant) to be the face of our store, delivering expert guidance across in-store, online, and social channels. You will help customers choose gear, arrange rentals, and provide services that enhance the overall shopping experience.

We value sports passion, teamwork, strong communication, and a commitment to continuous learning. The role involves weekends/holidays and contributes to a friendly, inclusive store culture.

Qualifications

• Experience in customer-facing roles or retail
• Strong communication and interpersonal skills
• Ability to explain products clearly and tailor recommendations
• Willingness to learn about a range of sporting goods
• Friendly and proactive attitude and eagerness to help customers

Responsibilities

• Deliver exceptional customer experiences with tailored product and service solutions.
• Engage with customers across channels to understand needs and guide purchasing choices.
• Promote and sell a wide range of sports products and services, including rentals and subscriptions.
• Support customers with payments, basic repairs, and personalized services.
• Create a welcoming store environment with clear product information and stock availability.
• Uphold store safety, data protection, and inclusive values in daily operations.

Skills

Customer service

Communication

Teamwork

Sports enthusiasm

Job description

Decathlon UK is hiring a Sport Advisor (Sales Assistant) to be the face of our store, delivering expert guidance across in-store, online, and social channels. You will help customers choose gear, arrange rentals, and provide services that enhance the overall shopping experience.

We value sports passion, teamwork, strong communication, and a commitment to continuous learning. The role involves weekends/holidays and contributes to a friendly, inclusive store culture.