Sport Shop Sales Pro & Customer Experience Champion

DECATHLON Belgium NV; England; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Weekly staff discounts

Cycle-to-Work program

Decathlon Academy training

Discount vouchers hub

Job summary

Decathlon Belgium NV is seeking a Sport Advisor (Sales Assistant) in the United Kingdom to be the welcoming face for customers across in-store and online channels, guiding them through products and services to ensure a smooth shopping journey.

You will help build relationships, promote a wide range of products, handle payments, and support repairs or personalisation while upholding safety and sustainability in a fast-paced retail setting, including weekends.

Responsibilities

• Provide Excellent Customer Service: Connect with customers across all channels (in-store, online, social media) to understand their needs and guide them towards the best solutions for their sporting activities.
• Offer a Range of Solutions: Present various products and services that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions.
• Build Relationships: Cultivate positive relationships with customers to foster loyalty and encourage them to return for future purchases.
• Promote Products and Services: Actively promote and sell our offer through various channels, including in-store interactions, online platforms, and social media engagement.
• Facilitate Smooth Transactions: Offer different payment options and provide basic repair and personalisation services to enhance the customer experience.

Job description

Decathlon Belgium NV is seeking a Sport Advisor (Sales Assistant) in the United Kingdom to be the welcoming face for customers across in-store and online channels, guiding them through products and services to ensure a smooth shopping journey.

You will help build relationships, promote a wide range of products, handle payments, and support repairs or personalisation while upholding safety and sustainability in a fast-paced retail setting, including weekends.