Sports Retail Specialist

DECATHLON Belgium NV; Cardiff; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Healthy staff discount

Weekly staff sports/activities

Cycle-to-Work scheme

Decathlon Academy training

Discount vouchers & perks

Job summary

Decathlon UK is seeking an enthusiastic, customer-focused team member to deliver tailored product and service solutions. You’ll engage with customers across in-store, online, and social channels, promote offerings, and ensure a welcoming store environment.

Join a dynamic retail team, contribute to smooth transactions, stock accuracy, and sustainability initiatives, with weekend/holiday availability expected.

Qualifications

• Passion for sports and helping others.
• Strong commitment to customer service.
• Ability to work well in a team.
• Excellent interpersonal and verbal skills.
• Resourceful and adaptable problem-solving.
• Efficient time management in a fast-paced retail setting.
• Willingness to learn and grow with the team.
• High emotional intelligence and empathy.

Responsibilities

• Deliver exceptional customer experiences with tailored product and service solutions.
• Assist across in-store, online, and social channels to guide customers.
• Present a range of products and services to meet diverse needs and budgets.
• Build positive relationships to encourage loyalty and repeat visits.
• Promote products and services through in-store interactions, online platforms, and social media.
• Facilitate smooth transactions with various payment options and basic services.
• Create a welcoming store environment with accessible layouts.
• Ensure clear product information to aid informed decisions.
• Maintain accurate stock levels for both physical and digital availability.
• Contribute to a safe store environment and protect customer data.
• Develop appealing product displays to showcase breadth of offerings.
• Support sustainability through responsible waste management and eco-friendly practices.

Skills

Sports enthusiasm

Customer focus

Collaborative

Effective communicator

Problem-solving

Efficient and organised

Growth mindset

Emotional intelligence

Job description

Decathlon UK is seeking an enthusiastic, customer-focused team member to deliver tailored product and service solutions. You’ll engage with customers across in-store, online, and social channels, promote offerings, and ensure a welcoming store environment.

Join a dynamic retail team, contribute to smooth transactions, stock accuracy, and sustainability initiatives, with weekend/holiday availability expected.