Sports Fan Experience Associate

Fanatics; Sunderland; On-site; GBP 18,000 - 23,000; Full time

Job summary

Fanatics Commerce seeks a motivated Retail Sales Associate to greet fans, recommend products, and uphold Fanatics brand standards on the sales floor. You will deliver exceptional service, build knowledge of Team and League inventory, and support busy game days with a positive, professional attitude.

Join a team that prides itself on bold leadership and fan obsession, delivering memorable shopping experiences across our global fan base.

Qualifications

• Prior experience in retail or sales is preferred
• Ability to engage customers and drive positive outcomes
• Strong verbal communication and service standards

Responsibilities

• Greet fans warmly and understand their needs to enhance shopping experiences
• Provide personalized product recommendations to drive satisfaction and sales
• Maintain high standards of customer service and brand representation
• Build product knowledge of Team and League inventory and share informed recommendations
• Process sales transactions accurately using the Fanatics POS system
• Keep sales floor and stockroom clean, organized and aligned with brand standards
• Work independently in a fast-paced environment, especially during events and game days

Skills

Retail experience

Customer service

Communication skills

Job description

Fanatics Commerce seeks a motivated Retail Sales Associate to greet fans, recommend products, and uphold Fanatics brand standards on the sales floor. You will deliver exceptional service, build knowledge of Team and League inventory, and support busy game days with a positive, professional attitude.

Join a team that prides itself on bold leadership and fan obsession, delivering memorable shopping experiences across our global fan base.