Retail Sales Associate - Game Day Fan Experience

Fanatics Betting & Gaming; Leeds; On-site; GBP 18,000 - 22,000; Full time

Job summary

Fanatics Commerce is a global leader in licensed sports merchandise, operating across digital and physical channels with a vast network of partners and venues. The Retail Sales Associate role focuses on creating exceptional fan experiences on the sales floor, greeting fans, and delivering personalized recommendations while upholding Fanatics' bold, professional standards.

You will be a direct brand ambassador, ensuring interactions reflect the values of Fanatics and its Team and League

Qualifications

• Prior experience in retail or sales is preferred, with demonstrated ability to engage customers and drive positive outcomes on the sales floor.
• Ability to work independently and responsibly in a fast-paced environment while maintaining high standards of professionalism and service.
• Availability to work extended hours on game days and during special events as required.
• Proven ability to build strong product knowledge of Team and League inventory and translate that knowledge into meaningful fan recommendations.
• Strong verbal communication skills with the ability to engage a diverse fan base in a welcoming, professional manner.
• Demonstrated ability to maintain high standards of organization, cleanliness, and attention to detail across the sales floor and stockroom.

Responsibilities

• Greet fans warmly and ask thoughtful questions to understand their needs and make their shopping experience enjoyable and memorable.
• Provide personalized product recommendations based on observations and conversations with fans, driving both satisfaction and sales.
• Ensure fans enjoy a seamless shopping experience that authentically reflects the Fanatics brand and its Team and League partners.
• Maintain the highest standards of customer service so that the Fanatics brand and its Team and League affiliates are always positively represented.

Skills

Retail experience

Customer focus

Strong communication

Team collaboration

Event readiness

Job description

Fanatics Commerce is a global leader in licensed sports merchandise, operating across digital and physical channels with a vast network of partners and venues. The Retail Sales Associate role focuses on creating exceptional fan experiences on the sales floor, greeting fans, and delivering personalized recommendations while upholding Fanatics' bold, professional standards.

You will be a direct brand ambassador, ensuring interactions reflect the values of Fanatics and its Team and League