Sporting Events Administrator

CamWebDir; Cambridgeshire and Peterborough; Hybrid; GBP 21,000 - 29,000; Full time

Job summary

Alzheimer’s Research UK is seeking a Sporting Events Administrator to join the Sporting Events Team. You will be the first point of contact for fundraisers, provide administrative support, manage data, and help coordinate events and stewardship for supporters.

You will work closely with SEMs and SEOs, building relationships, delivering excellent customer service, and supporting fundraising income growth. The role requires flexibility for occasional unsociable hours and travel.

Qualifications

• Experience of working in a customer service role.
• Use of CRM or database systems.
• Confident working with computers – good knowledge of Word, Excel, Outlook and databases.
• Excellent, enthusiastic telephone manner.
• Ability to build rapport and establish relationships with our supporters quickly and effectively.
• Excellent written and verbal communication skills.
• Excellent organisational skills.
• Excellent attention to detail.
• A professional and hard-working team player.
• Flexibility to work occasional unsociable hours and willingness to travel independently.
• Contagious enthusiasm to inspire supporters.

Responsibilities

• Be the first point of contact for Sporting Event fundraisers and provide excellent customer service.
• Provide administrative support to the Sporting Events team and manage records.
• Support SEOs with day-to-day activity and priorities.
• Manage fundraising data in Salesforce and ensure donors are thanked.
• Ensure fundraisers and volunteers have necessary materials.
• Support the delivery of sporting fundraising events and logistics.
• Attend weekend events when required.

Skills

Customer service

CRM

Word

Excel

Outlook

Databases

Telephone manner

Written communication

Organisational skills

Attention to detail

Team player

Travel flexibility

Tools

CRM systems

Job description

Sporting Events Administrator

The Sporting Events Team at Alzheimer’s Research UK (ARUK) is responsible for securing income from individuals taking on sporting challenges and effectively managing relationships to maximise income. As Sporting Events Administrator, you will play a significant part in contributing to a high-performing fundraising team. You will work closely with the Sporting Event Managers (SEM) and Sporting Event Officers (SEO) to drive the continued growth of the charity’s sporting event fundraising income. You will also be required to show excellent organisation and relationship-building skills to support supporters. Please note: This role will be known internally as *Sporting Events Executive.

Key Responsibilities:

• Be the first point of contact for all Sporting Event fundraisers, providing excellent customer service, acknowledging support and increasing long-term loyalty.
• Provide effective administrative support to the Sporting Events team, including maintaining accurate records, managing inbox and telephone queries and supporting smooth event delivery.
• Provide organised administrative support to SEOs across a range of sporting events and tasks, helping to coordinate day-to-day activity and manage competing priorities.
• Fundraising data management including adding new constituents to the fundraising database (Salesforce), ensuring details are accurately recorded and maintained and that supporters are appropriately thanked.
• Ensure fundraisers and volunteers have all necessary materials for fundraising initiatives.

Event and Supporter Management

• Support the team in managing the sporting events as agreed with the Sporting Events Manager (SEM). Including recruitment of sporting places, recruitment of volunteers, communications plans, event marketing and event attendance.
• Working alongside the SEM and the SEO to manage the stewardship of all supporters.
• Build and manage relationships with prospective and current sporting fundraising supporters through prompt, helpful, professional and friendly contact.
• Proactively contact fundraisers by phone to offer encouragement, guidance and tailored support, helping those who need additional stewardship to build confidence and maximise their fundraising potential.
• Taking the opportunity to maximise income and long-term support with every fundraising supporter, suggesting ARUK fundraising products where appropriate.
• Schedule and deliver stewardship good luck calls for all portfolio sporting eventers.
• Drafting prompt, professional thank you letters and certificates to fundraising supporters.
• Managing emails sent to sporting events inbox.

Events Support

• Support in the effective delivery of sporting fundraising events for ARUK.
• May include relationship management with suppliers and logistics companies.
• Attendance of weekend events where necessary.

Knowledge, skills and experience needed:

• Experience of working in a customer service role
• Use of CRM or database systems
• Confident working with computers – good knowledge of Word, Excel, Outlook and databases
• Excellent, enthusiastic telephone manner
• Ability to build rapport and establish relationships with our supporters quickly and effectively
• Excellent written and verbal communication skills
• Excellent organisational skills
• Excellent attention to detail
• A professional and hard-working team player
• Flexibility to work occasional unsociable hours and willingness to travel independently
• Contagious enthusiasm to inspire supporters

Additional Information:

Ways of working

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.

Salary: Circa £24,788 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 4th October 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website.

About Alzheimer’s Research UK:

Alzheimer’s Research UK is the UK’s leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.