Sporting Events Administrator

Alzheimer's Research UK; Cambridge; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Alzheimer's Research UK is seeking a proactive Sporting Events Administrator in the Cambridge area to support fundraising activities and donor stewardship. You will work closely with the Sporting Event Managers and Officers to grow sporting events income while ensuring top‑quality supporter service.

The role requires strong administrative skills, experience with CRM/databases, and the ability to manage multiple priorities, including weekend events when needed.

Qualifications

• Experience of working in a customer service role.
• Use of CRM or database systems.
• Confident working with computers – good knowledge of Word, Excel, Outlook and databases.
• Excellent, enthusiastic telephone manner.
• Ability to build rapport and establish relationships with our supporters quickly and effectively.
• Excellent written and verbal communication skills.
• Excellent organisational skills.
• Excellent attention to detail.
• A professional and hard‑working team player.
• Flexibility to work occasional unsociable hours and willingness to travel independently.
• Contagious enthusiasm to inspire supporters.

Responsibilities

• Be the first point of contact for all Sporting Event fundraisers, providing excellent customer service, acknowledging support and increasing long‑term loyalty.
• Provide effective administrative support to the Sporting Events team, including maintaining accurate records, managing inbox and telephone queries and supporting smooth event delivery.
• Provide organised administrative support to SEOs across a range of sporting events and tasks, helping to coordinate day‑to‑day activity and manage competing priorities.
• Fundraising data management including adding new constituents to the fundraising database (Salesforce), ensuring details are accurately recorded and maintained and that supporters are appropriately thanked.
• Ensure fundraisers and volunteers have all necessary materials for fundraising initiatives.
• Support the team in managing the sporting events as agreed with the SEM, including recruitment of sporting places, recruitment of volunteers, communications plans, event marketing and attendance.
• Build and manage relationships with prospective and current sporting fundraising supporters through prompt, helpful, professional and friendly contact.
• Proactively contact fundraisers by phone to offer encouragement, guidance and tailored support, helping those who need additional stewardship to build confidence and maximise their fundraising potential.
• Drafting prompt, professional thank you letters and certificates to fundraising supporters.
• Managing emails sent to sporting events inbox.
• May include relationship management with suppliers and logistics companies.
• Attendance of weekend events where necessary.

Skills

Customer service

CRM / databases

Computers (Word, Excel, Outlook)

Telephone manner

Rapport building

Written & verbal communication

Organisational skills

Attention to detail

Team player

Flexibility / travel

Enthusiasm for supporters

Tools

Salesforce

Word

Excel

Outlook

Job description

Location Great Abington, Cambridge CB21 6AD (Agile; approximately 2 days a week from our office)

The Vacancy

The Sporting Events Team at Alzheimer's Research UK (ARUK) is responsible for securing income from individuals taking on sporting challenges and effectively managing relationships to maximise income.

As Sporting Events Administrator, you will play a significant part in contributing to a high‑performing fundraising team. You will work closely with the Sporting Event Managers (SEM) and Sporting Event Officers (SEO) to drive the continued growth of the charity’s sporting event fundraising income. You will also be required to show excellent organisation and relationship‑building skills to support supporters.

Please note: This role will be known internally as *Sporting Events Executive.

MAIN DUTIES & RESPONSIBILITIES:

• Be the first point of contact for all Sporting Event fundraisers, providing excellent customer service, acknowledging support and increasing long‑term loyalty.
• Provide effective administrative support to the Sporting Events team, including maintaining accurate records, managing inbox and telephone queries and supporting smooth event delivery.
• Provide organised administrative support to SEOs across a range of sporting events and tasks, helping to coordinate day‑to‑day activity and manage competing priorities.
• Fundraising data management including adding new constituents to the fundraising database (Salesforce), ensuring details are accurately recorded and maintained and that supporters are appropriately thanked.
• Ensure fundraisers and volunteers have all necessary materials for fundraising initiatives.

Event and Supporter Management

• Support the team in managing the sporting events as agreed with the Sporting Events Manager (SEM). Including recruitment of sporting places, recruitment of volunteers, communications plans, event marketing and event attendance.
• Working alongside the SEM and the SEO to manage the stewardship of all supporters.
• Build and manage relationships with prospective and current sporting fundraising supporters through prompt, helpful, professional and friendly contact.
• Proactively contact fundraisers by phone to offer encouragement, guidance and tailored support, helping those who need additional stewardship to build confidence and maximise their fundraising potential.
• Taking the opportunity to maximise income and long‑term support with every fundraising supporter, suggesting ARUK fundraising products where appropriate.
• Schedule and deliver stewardship good luck calls for all portfolio sporting eventers.
• Drafting prompt, professional thank you letters and certificates to fundraising supporters.
• Managing emails sent to sporting events inbox.

Events Support

• Support in the effective delivery of sporting fundraising events for ARUK.
• May include relationship management with suppliers and logistics companies.
• Attendance of weekend events where necessary.

WHAT WE ARE LOOKING FOR:

• Experience of working in a customer service role
• Use of CRM or database systems
• Confident working with computers – good knowledge of Word, Excel, Outlook and databases
• Excellent, enthusiastic telephone manner
• Ability to build rapport and establish relationships with our supporters quickly and effectively
• Excellent written and verbal communication skills
• Excellent organisational skills
• Excellent attention to detail
• A professional and hard‑working team player
• Flexibility to work occasional unsociable hours and willingness to travel independently
• Contagious enthusiasm to inspire supporters

The closing date for applications is the 4th October 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date

The Charity

Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trialsthat slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under‑represented. Any offer of employment is however subject to you having the right to work in the UK.

It is important to offer a range of benefits which are designed to meet both the organisational and individual needs, are market competitive and designed to attract and retain employees.

For more details on working for Alzheimer's Research UK click here .

Alzheimer's Research UK is a registered charity, numbers 1077089 and SC042474.
3 Riverside, Granta Park, Cambridge CB21 6AD