Project Managed Claims Coordinator

Sedgwick; Leeds; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

SIPP pension

Holiday 25 days + bank holidays

Flexible working (office or home)

Private healthcare plan

Life assurance

Employee assistance programme

Wellbeing and digital GP apps

Group Income Protection

Job summary

Sedgwick in Leeds is hiring a Project Managed Claims Coordinator to own and progress large claims from first notification to settlement. You’ll act as the claim owner, coordinating with suppliers and contractors to identify the best solution for customers.

You’ll work with cutting-edge digital tools, access customer properties on-site when needed, and focus on delivering exceptional customer experience while controlling costs and ensuring high technical standards.

Qualifications

• Experience managing claims across multiple clients.
• Excellent communication with policyholders, insurers, contractors and other stakeholders.
• Strong customer service skills are essential.
• CILA qualification is advantageous but not essential.

Responsibilities

• Act as the single point of contact for customers and manage claims end-to-end.
• Liaise with suppliers, contractors and stakeholders to resolve claims.
• Control costs and payments while ensuring high technical quality and customer experience.

Skills

Claims management

Excellent communication

Customer service

Stakeholder liaison

Education

Cert CILA qualification

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Project Managed Claims Coordinator

Be the calm voice claimants rely on to get their lives back on track.

Job Location: Leeds

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity to join the Agriculture and Rural Network (ARN) team as a Project Managed Claims Coordinator in our Leeds office.

As a Project Managed Claims Coordinator in our ARN team, you will manage a portfolio of large claims from the first notification of loss through to settlement. You will have the autonomy to act as the claim owner and decision maker, working alongside suppliers, contractors, and other stakeholders to identify the best solution to support the customer and resolve their claim.

As an industry leader in innovating digital solutions, you will have access to a variety of technologies to support you and enhance the customer journey. Access to the latest video technology will provide you with the opportunity to access customer properties and liaise with suppliers on-site where appropriate during the claims process.

Your key responsibilities will include acting as the single contact point for customers, providing a first class service. You will also be responsible for liaising and suppliers, managing claims, information, and supplier projects, and controlling all costs and payments. The successful candidate will be responsible for delivering the highest technical quality, always with customer experience in mind. You will be an excellent communicator, self-motivated, and disciplined. Flexibility and willingness to embrace change are essential, along with an enthusiasm for industry-leading technology.

This is an exciting and rewarding role within a motivated and friendly team, offering the opportunity to progress in the claims arena for the right person. If you're passionate about delivering excellence and eager to grow, we want to hear from you!

The skills you will have when you apply:

• Experience in managing claims across multiple clients: Previous experience in a claims environment is essential. This can be from any type of insurance property claims as long as you have managed the claim from cradle to grave.
• Excellent communication skills: You will interact with policyholders, insurers, contractors, and other stakeholders. You’ll need to explain complex details clearly and negotiate fair settlements for all parties involved
• Excellent customer service is a must
• Qualifications: Chartered Institute of Loss Adjusters' Cert CILA qualification is an advantage but not essential.

The skills that will be developed once working:

• We will provide all the Sedgwick specific training you need to thrive in this role
• We can support you with professional qualifications and development

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Wellbeing and digital GP apps
• Group Income Protection

Other benefits

• Voluntary flexible benefits – green car scheme, health assessment, travel insurance, dental cover, cycle to work scheme, season ticket loan
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You’ll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

#LI-HYBRID