Specialist Vetting & Onboarding Co-ordinator

Serco Limited

Knowsley

Hybrid

GBP 28,000 - 29,000

Full time

8 days ago

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Benefits offered by this job

Pension 6% employer matched

25 days leave + bank holidays

Life assurance 2x base salary if in/p9

Flexible working

Employee Assistance Programme

Serco Leisure Centre Discount 30%

Option to buy additional leave

Charitable payroll giving

Wide range of discounts

Job summary

Serco Limited is seeking a Specialist Vetting & Onboarding Coordinator to support the Team Manager in running a busy, high‑performing team. You will coordinate resources, deliver training, and drive continuous improvement across screening and vetting activities, while guiding colleagues to maintain service excellence.

The role requires strong communication, stakeholder management, and a proactive approach to improving processes.

Qualifications

Experience with screening and vetting processes including criminal checks, references, BPSS.
Strong knowledge of UK Right to Work legislation and acceptable documents.
Experience using HR and vetting systems such as SAP, ServiceNow, and UK Vetting platforms.
Excellent communication and stakeholder management skills.
Proven ability to coach and train colleagues to high performance.
Strong organisational skills with prioritisation and resource coordination.
Proactive approach to problem-solving and continuous improvement.

Responsibilities

Coordinate team workload, resources, rotas, and workflow queues to ensure service delivery targets are met.
Support with processing team administrative tasks, such as Right to Work Checks, Visa Expiry, Occupational Health and Audit management
Provide coaching, training, and ongoing support to Vetting & Onboarding Administrators.
Develop and maintain process documentation, training materials, guides, templates, and team resources.
Monitor quality standards and provide performance feedback to support colleague development.
Handle escalated queries, investigations, and complaints, ensuring timely resolution.
Support and lead change projects and continuous improvement initiatives.
Undertake second-check approvals and quality assurance activities.
Assist with onboarding activity relating to TUPE transfers and acquisitions, including Right to Work and employment screening checks.
Maintain expert knowledge of vetting legislation, policies, systems, and best practice.

Skills

Screening & Vetting

Coaching & Training

Process Improvement

Stakeholder Management

Organisational Skills

Problem Solving

Tools

SAP

ServiceNow

UK Security Vetting

Access Screening System

OpenText

Occupational Health systems

Spinifex

RTW App

MyHR Online

Job description

Specialist Vetting & Onboarding Coordinator

Location: Kirkby, Liverpool
Work Pattern: Hybrid - (2 days in the office, 3 days from home after initial onsite training period where office attendance will be more frequent)

Salary: £27,500 - £28,000

We're looking for a Specialist Vetting & Onboarding Coordinator to support the Team Manager in leading a busy and high-performing team. This is an excellent opportunity for someone with strong screening and vetting expertise who enjoys coaching colleagues, leading process improvements, and ensuring outstanding service delivery.

About the Role

As a Specialist Vetting & Onboarding Coordinator, you'll play a vital role in coordinating team resources, supporting operational delivery, and maintaining high standards across all screening and vetting activities. Acting as a subject matter expert, you will provide training, guidance, and technical support to team members while helping drive continuous improvement and change initiatives.

What You'll Be Doing

Coordinate team workload, resources, rotas, and workflow queues to ensure service delivery targets are met.
Support with processing team administrative tasks, such as Right to Work Checks, Visa Expiry, Occupational Health and Audit management
Provide coaching, training, and ongoing support to Vetting & Onboarding Administrators.
Develop and maintain process documentation, training materials, guides, templates, and team resources.
Monitor quality standards and provide performance feedback to support colleague development.
Handle escalated queries, investigations, and complaints, ensuring timely resolution.
Support and lead change projects and continuous improvement initiatives.
Undertake second-check approvals and quality assurance activities.
Assist with onboarding activity relating to TUPE transfers and acquisitions, including Right to Work and employment screening checks.
Maintain expert knowledge of vetting legislation, policies, systems, and best practice.

Skills & Experience

Desirable knowledge of screening and vetting processes, including criminal record checks, references, BPSS, UK Security Vetting, and BS7858.
Strong understanding of UK Right to Work legislation and acceptable documentation requirements.
Experience using Multiple HR and vetting systems, particularly those used with our process, such as SAP, ServiceNow, UK Security Vetting, Access Screening System, OpenText, Occupational Health systems, Spinifex, RTW App, and MyHR Online.
Excellent communication and stakeholder management skills.
Proven ability to coach, train, and support colleagues to achieve high performance.
Strong organisational skills with the ability to prioritise workloads and coordinate resources effectively.
A proactive approach to problem-solving, continuous improvement, and change management.

Why Join Us?

This is a fantastic opportunity where you'll make a real impact on continuous improvement initiatives, service delivery, and employee experience. You'll work closely with the wider team and help shape the future of vetting and onboarding services.

Benefits