Crisis Recovery Worker – Lancashire

LLOYD'S REGISTER INTERNATIONAL; Coppull; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

27 days’ annual leave (rising to 32)

Pension scheme with employer contrib.

Life assurance (3× annual salary)

Enhanced sick pay and family-friendly

Birthday leave and buy extra days

Professional qualification reimburse

GP access and EAP

Job summary

Waythrough in Lancashire is seeking a Crisis Recovery Worker for Willow House, Coppull, PR7 4PN. The role is 37 hours per week on a rotating pattern (8am-4pm, 10am-6pm, 2pm-10pm) with a permanent contract and an annual salary of £25,877.80–£30,868.31.

Interview dates are flexible as we go; the service provides 24/7 staffing and aims to support people in crisis for 3–7 days, focusing on wellbeing, independent living skills, and safeguarding records in line with GDPR.

Qualifications

• Ability to communicate effectively at all levels.
• Ability to respond compassionately to sensitive and complex issues.
• Able to motivate, support and advocate for people using services.
• Able to work effectively unsupervised and as part of a team.
• Able to keep good and accurate records.

Responsibilities

• Oversee your own caseload of key clients.
• Work with individuals to develop person-centred plans with positive outcomes.
• Promote physical, mental and emotional wellbeing.
• Ensure positive risk assessments are created and implemented.

Skills

Communication skills

Empathy

Teamwork

Record-keeping

IT skills

Job description

Crisis Recovery Worker - Lancashire.

Crisis Recovery Worker – Lancashire

Location: Willow House - Chapel Lane, Coppull, PR7 4PN

Working Hours: 37 hours per week - 8am-4pm, 10am-6pm, 2pm-10pm on rota basisContract Type: PermanentSalary: £25,877.80 - £30,868.31 per annum

Please note that interviews will be held as we go therefore the close date is subject to change.

About Waythrough

Make a real difference in your community

About the service:

Willow house is a mental health crisis recovery house. We offer support for those in crisis from a range of 3-7 days. We are a seven bedroom facility, with 24 hour staffing. Day staff work in a shift pattern of earlies, days and lates. Waking night staff cover a ten hour period.

The people we support are central to everything we do. Each person who uses our services is a unique individual and they all deserve to be treated as such. As such, the responsibilities may vary from day to day.

About the role:

Assist people using our services to:

• Manage and improve their own physical and mental well-being

• Support the development of independent living skills, including budgeting, community engagement and access to services.

• Encourage choice, control and active participation in decision-making.

Ensure the safe running of the service:

• Assess the wellbeing and welfare of people we support on an ongoing basis

• Maintain professional boundaries and act in line with the Code of Conduct

• Keep our service compliant with legal regulations

• Maintain accurate, timely and confidential records in line with GDPR and organisational policies

Keywork:

• Oversee your own caseload of key clients

• Work with individuals to develop agreed, meaningful and achievable person-centered plans with positive outcomes that meet the individual’s aspirations

• Promote physical, mental and emotional wellbeing

• Ensure positive risk assessments are created and implemented in line with our policies and procedures

• Signpost people we support, to other services for additional support

Manage your own workload:

• Plan and carry out your core areas of responsibility

• Complete accurate and timely computerized records via our database

• Liaise with external agencies - such as community mental health teams, multi- disciplinary teams and carers - building relationships and projecting a positive image of the service

• Effectively monitoring and managing your own wellbeing through debriefing and discussions with your manager and colleagues

• Keep up to date with organisational developments

• Contribute positively to team working, handovers and service delivery

To Succeed in This Role, You’ll Need:

• Ability to communicate effectively at all levels

• Ability to respond compassionately to sensitive and complex issues

• Able to motivate, support and advocate for people using services

• Able to work effectively unsupervised and as part of a team

• Able to keep good and accurate records

• Ability to plan and prioritise workload

• Good interpersonal and listening skills

• Able to keep good and accurate records

• Ability to plan and prioritise workload

• Able to demonstrate a commitment to self-development & training

• Able to demonstrate personal & professional integrity

• Ability to work under pressure

• Good IT skills, including in Word, the use of databases and email

• Able to work flexibly to meet the needs of the Service and people using services

What We Offer

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via ourWay to GoandAspirationsportals

• £500Recommend a Friendbonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date:

2026-10-15