Special Care Dental Admin & Patient Concierge

HCT Partnership; Cheshunt; On-site; GBP 21,000 - 26,000; Full time

Job summary

Hertfordshire Community NHS Trust is seeking an administrator for the Special Care Dental Service. The role involves coordinating appointments across two sites, Cheshunt and Letchworth, and providing friendly, patient-centered front-desk support.

You will handle calls, forms, and general admin tasks while working closely with clinical staff. The position requires GCSE English and Maths (or equivalent) and computer literacy; experience with dental software is desirable.

Qualifications

• GCSE English and Maths or equivalent.
• Computer literate; proficient in Word, Excel, email and Internet.
• Experience/ability to use dental software is desirable.

Responsibilities

• Work across two sites: Cheshunt (3 days) and Letchworth (2 days).
• Schedule, reschedule or cancel appointments and arrange emergency slots.
• Greet patients and visitors, maintaining warmth, empathy and professionalism.
• Answer telephone enquiries and perform general admin duties (scanning, filing).
• Assist patients with information forms and support clinic operations with clinical staff.

Skills

Telephone and face-to-face clear ileti

Special care needs understanding

Word/Excel/Email proficiency

Dental software experience

Teamworking

Education

GCSE English & Maths or equivalent

Computer literate

Tools

Systmone

Job description

Hertfordshire Community NHS Trust is seeking an administrator for the Special Care Dental Service. The role involves coordinating appointments across two sites, Cheshunt and Letchworth, and providing friendly, patient-centered front-desk support.

You will handle calls, forms, and general admin tasks while working closely with clinical staff. The position requires GCSE English and Maths (or equivalent) and computer literacy; experience with dental software is desirable.