Dental Team Administrator

Hertfordshire Community NHS Trust; Cheshunt; On-site; GBP 21,000 - 27,000; Full time

Job summary

Hertfordshire Community NHS Trust is seeking an administrator for the Special Care Dental service. The role covers two sites, Cheshunt (3 days) and Letchworth (2 days), and requires organised, patient‑facing support with strong IT skills.

You will schedule appointments, greet patients, handle calls, and work closely with clinical staff to keep the clinic running smoothly. Previous experience with dental software is desirable.

Qualifications

• GCSE English and Maths or equivalent.
• Computer literate.
• Experience with Word, Excel, Email and Internet.
• Experience using dental electronic booking systems.
• Experience working with Systmone.

Responsibilities

• Schedule, reschedule, or cancel patient appointments.
• Greet and welcome patients and visitors to the clinic.
• Answer telephones and perform general office duties.
• Undertake other duties as directed by senior management.
• Work closely with Senior Dental Nurse and clinical staff to ensure smooth running of the clinic.
• Coordinate emergency appointments for patients with infection or pain.

Skills

Communication

Special care needs understanding

Education

GCSE English and Maths or equivalent

Computer literate

Tools

Systmone

Job description

As a key member of the Special Care Dental service you will be the first point of contact for our vulnerable patients.

You will ensure that dental patients' appointments are appropriately scheduled, rescheduled, or cancelled, depending on the needs of the patients.

Greeting and welcoming patients and visitors to the clinic.

Ensuring that all patients and visitors are dealt with in a professional and helpful manner using warmth and empathy.

Performing general office duties such as answering telephones, scanning and filing notes.

Undertake other duties that may occur from time to time as directed by senior management

*Proposed interview date: 19th November 2026*

HCT will prioritise recruitment of workers living in England under the new immigration rules for care workers effective from 9 April 2025. Employers must first prove that they have attempted to recruit a worker from within England who needs new sponsorship. This ensures that those who came to the UK to pursue a career in adult social care can do so.

Main duties of the job

Our Special Care Dental service requires an administrator to work across 2 sites, Cheshunt 3 days and Letchworth 2 days

You will need to have excellent communication and IT skills and work in an organised manner so as to ensure all the administrative tasks are completed in a timely fashion.

You will work closely with the Senior Dental Nurse and clinical staff to ensure smooth running of the clinic

Scheduling, rescheduling, or cancelling appointments as needed including arranging emergency appointments for patients who have infection or pain. Assisting patients to fill out information forms.

Dealing with telephone enquires

Previous experience of working with dental software is desirable.

About us

A big thank you for considering joining us at Hertfordshire Community NHS Trust. You'll find it a great place to work with many benefits offered to you as a member of our staff

We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities Our staff are proud to be Caring, Pioneering and Inclusive in their work to help achieve the Trust visionWe welcome diversity in our workforce and are interested in applicants from all backgrounds and ages

We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible -

You’ve made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you.

Job responsibilities

Please see attached Job Description.

Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.

The use of AI is monitored and if you have used it then you are required to declare this, as well as what type of AI tools you have used and for what purpose. We reserve the right to further test your individual knowledge and skills in relation to the requirements for the post through robust and thorough interview and assessment.

Education

• GCSE English and Maths or equivalent
• Computer Literate

Experience and Knowledge

• Administrative/clerical experience
• Working knowledge of Word, Excel, E-mail and Internet
• Working knowledge of office technology, i.e. scanning, photocopies, switchboard, etc
• Experience of using electronic and paper based diary / appointment systems
• Used Dental electronic booking systems
• Evidence working as part of a team
• Experience working with Systmone

Skills and Abilities

• Ability to communicate clearly by telephone and face to face with a range of people including patients, health professionals and the public
• An understanding of adults and children with a range of special care needs

Other

• Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hertfordshire Community NHS Trust

Address

Cheshunt and Letchworth

Cheshunt Community Hospital and Nevells Road Letchworth

Cheshunt Community Hospital and Nevells Road Letchworth