Special Care Dental Admin & Scheduling Coordinator

Hertfordshire Community NHS Trust; Cheshunt; On-site; GBP 21,000 - 27,000; Full time

Job summary

Hertfordshire Community NHS Trust is seeking an administrator for the Special Care Dental service. The role covers two sites, Cheshunt (3 days) and Letchworth (2 days), and requires organised, patient‑facing support with strong IT skills.

You will schedule appointments, greet patients, handle calls, and work closely with clinical staff to keep the clinic running smoothly. Previous experience with dental software is desirable.

Qualifications

• GCSE English and Maths or equivalent.
• Computer literate.
• Experience with Word, Excel, Email and Internet.
• Experience using dental electronic booking systems.
• Experience working with Systmone.

Responsibilities

• Schedule, reschedule, or cancel patient appointments.
• Greet and welcome patients and visitors to the clinic.
• Answer telephones and perform general office duties.
• Undertake other duties as directed by senior management.
• Work closely with Senior Dental Nurse and clinical staff to ensure smooth running of the clinic.
• Coordinate emergency appointments for patients with infection or pain.

Skills

Communication

Special care needs understanding

Education

GCSE English and Maths or equivalent

Computer literate

Tools

Systmone

Job description

Hertfordshire Community NHS Trust is seeking an administrator for the Special Care Dental service. The role covers two sites, Cheshunt (3 days) and Letchworth (2 days), and requires organised, patient‑facing support with strong IT skills.

You will schedule appointments, greet patients, handle calls, and work closely with clinical staff to keep the clinic running smoothly. Previous experience with dental software is desirable.