Dental Team Administrator

The Methodist Church in Britain; East Ham; On-site; GBP 19,000 - 23,000; Full time

Job summary

Hertfordshire Community NHS Trust is seeking an administrator for the Special Care Dental service. The role will be the first point of contact for vulnerable patients, handling bookings, rearrangements and urgent slots, and greeting visitors with empathy.

The post is split between Cheshunt and Letchworth, working with the Senior Dental Nurse to keep the clinic running smoothly. A driving licence and access to a car are required.

Qualifications

• GCSE English and Maths or equivalent.
• Computer literacy.
• Experience of electronic and paper-based diary or appointment systems.
• Ability to communicate clearly by telephone and face to face with patients, health professionals and the public.

Responsibilities

• Schedule, reschedule and cancel dental appointments according to patient need.
• Arrange emergency appointments for patients with infection or pain.
• Greet and welcome patients and visitors, dealing with them warmly and empathetically.
• Act as the first point of contact for vulnerable patients.
• Deal with telephone enquiries.
• Help patients complete information forms.
• Carry out general office duties, including scanning and filing notes.
• Work closely with the Senior Dental Nurse and clinical staff to keep the clinic running smoothly.
• Work across the Cheshunt and Letchworth sites, three days and two days respectively.
• Undertake other duties as directed by senior management.

Skills

Word

Excel

Email

Internet

Scanning

Photocopying

Switchboards

Phone skills

Face-to-face communication

Tools

Diary systems

Appointment systems

Job description

The Special Care Dental service at Hertfordshire Community NHS Trust needs an administrator to be the first point of contact for vulnerable patients. The work centres on booking, rearranging and cancelling appointments, including urgent slots for patients in pain or with infection, alongside greeting visitors and general office tasks. The post is split between Cheshunt and Letchworth, working closely with the Senior Dental Nurse. Access to a car and a full UK driving licence are required.

What the job involves

• Schedule, reschedule and cancel dental appointments according to patient need
• Arrange emergency appointments for patients with infection or pain
• Greet and welcome patients and visitors, dealing with them warmly and empathetically
• Act as the first point of contact for vulnerable patients
• Deal with telephone enquiries
• Help patients complete information forms
• Carry out general office duties, including scanning and filing notes
• Work closely with the Senior Dental Nurse and clinical staff to keep the clinic running smoothly
• Work across the Cheshunt and Letchworth sites, three days and two days respectively
• Undertake other duties as directed by senior management

Qualifications

• GCSE English and Maths or equivalent
• Computer literacy

Experience

• Administrative or clerical experience
• Experience of electronic and paper-based diary or appointment systems

Skills & knowledge

• Working knowledge of Word, Excel, email and the internet
• Working knowledge of office technology such as scanning, photocopying and switchboards
• Ability to communicate clearly by telephone and face to face with patients, health professionals and the public

Checks & eligibility

• Full, valid UK driving licence
• Access to a car for business use, unless disabled as defined by the Equality Act 2010

Nice to have

• Experience of dental electronic booking systems
• Evidence of working as part of a team
• Experience of SystmOne
• Accurate typing at good speed
• An understanding of adults and children with a range of special care needs