Dental Team Administrator

HCT Partnership; Cheshunt; On-site; GBP 21,000 - 26,000; Full time

Job summary

Hertfordshire Community NHS Trust is seeking an administrator for the Special Care Dental Service. The role involves coordinating appointments across two sites, Cheshunt and Letchworth, and providing friendly, patient-centered front-desk support.

You will handle calls, forms, and general admin tasks while working closely with clinical staff. The position requires GCSE English and Maths (or equivalent) and computer literacy; experience with dental software is desirable.

Qualifications

• GCSE English and Maths or equivalent.
• Computer literate; proficient in Word, Excel, email and Internet.
• Experience/ability to use dental software is desirable.

Responsibilities

• Work across two sites: Cheshunt (3 days) and Letchworth (2 days).
• Schedule, reschedule or cancel appointments and arrange emergency slots.
• Greet patients and visitors, maintaining warmth, empathy and professionalism.
• Answer telephone enquiries and perform general admin duties (scanning, filing).
• Assist patients with information forms and support clinic operations with clinical staff.

Skills

Telephone and face-to-face clear ileti

Special care needs understanding

Word/Excel/Email proficiency

Dental software experience

Teamworking

Education

GCSE English & Maths or equivalent

Computer literate

Tools

Systmone

Job description

As a key member of the Special Care Dental service you will be the first point of contact for our vulnerable patients.

You will ensure that dental patients’ appointments are appropriately scheduled, rescheduled, or cancelled, depending on the needs of the patients.

Greeting and welcoming patients and visitors to the clinic.

Ensuring that all patients and visitors are dealt with in a professional and helpful manner using warmth and empathy.

Performing general office duties such as answering telephones, scanning and filing notes.

Undertake other duties that may occur from time to time as directed by senior management

*Proposed interview date: 19th November 2026*

HCT will prioritise recruitment of workers living in England under the new immigration rules for care workers effective from 9 April 2025. Employers must first prove that they have attempted to recruit a worker from within England who needs new sponsorship. This ensures that those who came to the UK to pursue a career in adult social care can do so.

Main duties of the job

Our Special Care Dental service requires an administrator to work across 2 sites, Cheshunt 3 days and Letchworth 2 days

You will need to have excellent communication and IT skills and work in an organised manner so as to ensure all the administrative tasks are completed in a timely fashion.

You will work closely with the Senior Dental Nurse and clinical staff to ensure smooth running of the clinic

Scheduling, rescheduling, or cancelling appointments as needed including arranging emergency appointments for patients who have infection or pain. Assisting patients to fill out information forms.

Dealing with telephone enquires

Previous experience of working with dental software is desirable.

Working for our organisation

A big thank you for considering joining us at Hertfordshire Community NHS Trust. You’ll find it a great place to work with many benefits offered to you as a member of our staff

We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
Our staff are proud to be Caring, Pioneering and Inclusive in their work to help achieve the Trust vision
We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages

Detailed job description and main responsibilities

Please see attached Job Description.

Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.

The use of AI is monitored and if you have used it then you are required to declare this, as well as what type of AI tools you have used and for what purpose. We reserve the right to further test your individual knowledge and skills in relation to the requirements for the post through robust and thorough interview and assessment.

Education

• GCSE English and Maths or equivalent
• Computer Literate

Experience and Knowledge

• Administrative/clerical experience
• Working knowledge of Word, Excel, E-mail and Internet
• Working knowledge of office technology, i.e. scanning, photocopies, switchboard, etc
• Experience of using electronic and paper based diary / appointment systems
• Used Dental electronic booking systems
• Evidence working as part of a team
• Experience working with Systmone

Skills and Abilities

• Ability to communicate clearly by telephone and face to face with a range of people including patients, health professionals and the public
• An understanding of adults and children with a range of special care needs

Other

• Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)

We will communicate any interview arrangements with applicants via e‑mail so it is advisable that you check the email address you give on your application on a regular basis.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. All new appointments (excluding Medical & Dental roles) are subject to a 26 week probation period.

We are proud to be an armed forces friendly employer and support the employment of the armed forces community, including veterans, spouses and partners. For more information, contact [e-mail]

Applications from qualified job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications, subject to you meeting minimum criteria of the role and salary threshold. Please visit the Gov.UK website for detail.

If applicable to the role, staff are required to hold a full, valid, UK driving licence and have access to a car to use with business insurance (unless the member of staff has a disability as defined by the Equality Act 2010).

In submitting an application form, you authorise Hertfordshire Community NHS Trust to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.