Dental Receptionist & Admin Pro – Patient-Centric Care

HCRG Care Group; Guildford; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Group Pension

My Reward Hub discounts

Earned wage access

Wellbeing support

Learning and development

Open, supportive culture

Job summary

HCRG Care Group is recruiting a Dental Receptionist/Administrator for the Community Dental Service at Buryfields Clinic in Guildford. You will be the first point of contact, delivering a welcoming reception, handling bookings and supporting clinicians with admin tasks.

The role requires strong organisation, excellent English, and a proactive team player who can manage competing priorities in a busy clinic environment; a full UK driving license is advantageous.

Qualifications

• Good general education with a strong standard of written and spoken English.
• Previous administrative, reception or customer service experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills with ability to prioritise varied workloads.
• Good IT skills and confidence using electronic systems.
• Experience using Microsoft Outlook, Word and Excel.
• Ability to work accurately as part of a team and maintain confidentiality.
• NVQ Reception/Administrator qualification or equivalent is advantageous.

Responsibilities

• Provide a professional, welcoming reception service for patients and staff.
• Manage appointment bookings, cancellations and clinic schedules.
• Answer calls and respond to enquiries professionally and efficiently.
• Maintain accurate patient records on electronic systems.
• Support referral, waiting and recall processes to aid patient access.
• Prepare clinic lists and assist clinicians with administrative tasks.
• Process correspondence, referrals and reports.
• Handle patient documentation, records, scanning and filing.
• Liaise with colleagues and partner services to support pathways.
• Produce letters and reports and ensure data protection compliance.
• Contribute to continuous improvement of admin processes and patient experience.
• Work collaboratively within the wider dental and admin team.

Skills

Organizational skills

Customer service

Communication skills

IT literacy

Microsoft Outlook

Microsoft Word

Microsoft Excel

Teamwork

Attention to detail

Education

NVQ Reception/Administrator

GCSEs or equivalent

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

HCRG Care Group is recruiting a Dental Receptionist/Administrator for the Community Dental Service at Buryfields Clinic in Guildford. You will be the first point of contact, delivering a welcoming reception, handling bookings and supporting clinicians with admin tasks.

The role requires strong organisation, excellent English, and a proactive team player who can manage competing priorities in a busy clinic environment; a full UK driving license is advantageous.