Spares & Repairs Coordinator — Global MRO Operations

sulzer; Netherley; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Company bonus scheme

33 days annual leave

Defined pension contributions

Medicash health coverage

Employee assistance programme

Discounts on shopping and Costco

Car leasing for you and family

Long service awards

Learning Pathways training

Support for veterans

Job summary

Sulzer GT Aero, Netherley, Aberdeenshire, is a global leader in the MRO of aero‑derivative gas turbines. Join a high‑performing team supporting spares and repairs with a focus on accurate quotations, timely updates and proactive customer liaison.

You will coordinate orders, liaise with customers, suppliers and internal teams, and contribute to tender activities while maintaining ERP/CRM records in a fast‑paced environment.

Qualifications

• Experience in spares, repairs, aftermarket coordination or customer support in an engineering/industrial environment.
• Experience using ERP and CRM systems (Microsoft Dynamics 365 and Salesforce desirable).
• Excellent communication with customers, suppliers and internal stakeholders.

Responsibilities

• Act as a first point of contact for customer spares and repairs enquiries, responding promptly and professionally.
• Review customer requirements with internal teams and external suppliers to confirm feasibility, lead times and costs.
• Prepare accurate quotations for spares and repairs and issue them to customers per internal processes.
• Coordinate orders from receipt through to completion, liaising with internal departments, suppliers and customers.
• Provide regular updates to customers, ensuring orders and repair activities are tracked and delivered on time.
• Maintain accurate records within ERP and CRM systems, supporting reporting on order status and performance.
• Assist with sales and tender activities, including preparing supporting information for opportunities.

Skills

Communication

Customer service

Organisational skills

Proactive problem solving

Tools

Microsoft Dynamics 365

Salesforce

Job description

Sulzer GT Aero, Netherley, Aberdeenshire, is a global leader in the MRO of aero‑derivative gas turbines. Join a high‑performing team supporting spares and repairs with a focus on accurate quotations, timely updates and proactive customer liaison.

You will coordinate orders, liaise with customers, suppliers and internal teams, and contribute to tender activities while maintaining ERP/CRM records in a fast‑paced environment.