Spares and Repairs Coordinator

Sulzer; Aberdeen City; Sur place; GBP 28 000 - 35 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Bonus scheme

33 days annual leave

Pension contributions

Medicash

Employee Assistance Programme

Discounts on shopping & Costco

Company car leasing

Long Service Awards

Learning Pathways

Veterans support

Résumé du poste

Sulzer GT Aero in Netherley, Aberdeenshire, seeks a Spares & Repairs Coordinator to handle customer spare parts and component repairs, liaising with customers, suppliers, and internal teams to process enquiries, prepare quotations, and progress orders from inquiry to completion.

The role supports end-to-end service delivery across ERP/CRM systems, contributing to tender activities and reporting on lead times and performance, with a focus on accuracy, customer service, and continuous improvement

Qualifications

• Experience in spares, repairs or coordination roles within an engineering or industrial environment.
• Experience using ERP and CRM systems (Dynamics 365 and Salesforce desirable).
• Strong organisational skills and ability to manage multiple tasks.
• Good communication with customers, suppliers and internal stakeholders.
• Commercial awareness with quotations, pricing and cost control.

Responsabilités

• Act as a first point of contact for customer spares and repairs enquiries, responding promptly and professionally.
• Review customer requirements with internal teams and external suppliers to confirm feasibility, lead times and costs.
• Prepare accurate quotations for spares and repairs and issue them to customers.
• Coordinate orders from receipt through to completion, liaising with internal departments, suppliers and customers.
• Provide regular updates to customers and track order status and repair activities.
• Maintain records in ERP and CRM systems to support reporting on lead times and performance.
• Assist with sales and tender activities and prepare information for opportunities.

Connaissances

Customer service

Organisational skills

Communication

Quotations

Problem solving

Outils

Microsoft Dynamics 365

Salesforce

Description du poste

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About the role

At Sulzer GT Aero, we are a recognised global leader in the maintenance, repair and overhaul (MRO) of aero‑derivative gas turbines. Our Netherley, Aberdeenshire facility is a centre of excellence, supporting customers worldwide with innovative, responsive and reliable solutions that keep critical equipment running. With continued investment and growth across the business, this is an exciting opportunity to join a high‑performing team and play a key role in supporting our spares and repairs operations.

We are looking for a Spares & Repairs Coordinator to support the effective handling of customer requests for spare parts and component repairs. In this role, you will work closely with customers, suppliers and internal teams to ensure enquiries are processed efficiently, quotations are prepared accurately, and orders are progressed smoothly from initial enquiry through to completion. You will be a vital part of the end‑to‑end process, helping deliver the high standards of service that Sulzer is known for globally.

What you’ll be doing:

• Act as a first point of contact for customer spares and repairs enquiries, responding promptly and professionally
• Support the review of customer requirements with internal teams and external suppliers to confirm feasibility, lead times and costs
• Prepare accurate quotations for spares and repairs and issue them to customers in line with internal processes
• Coordinate orders from receipt through to completion, liaising with internal departments, suppliers and customers throughout
• Provide regular updates to customers, ensuring orders and repair activities are tracked and delivered on time
• Maintain accurate records within ERP and CRM systems, supporting reporting on order status, lead times and performance
• Assist with sales and tender activities where required, including preparing supporting information for spares and repairs opportunities

What you bring:

• Experience in a spares, repairs, aftermarket, coordination or customer support role within an engineering or industrial environment
• Experience using ERP and CRM systems (Microsoft Dynamics 365 and Salesforce experience is desirable)
• Strong organisational skills with the ability to manage multiple tasks and priorities effectively
• Good communication skills, confident working with customers, suppliers and internal stakeholders
• Commercial awareness with an understanding of quotations, pricing and cost control
• A proactive, detail‑focused and solutions‑driven approach, with the ability to perform well in a fast‑paced environment

What we offer you

Joining Sulzer GT Aero means becoming part of a business with a strong reputation in the gas turbine sector, a clear growth strategy and a collaborative working culture. In return, we offer:

• A competitive basic salary
• Company-wide bonus scheme
• 33 days annual leave.
• Defined pension contributions.
• Access to Medicash helping you cover everyday health costs like dental optical and physiotherapy plus a range of wellbeing perks.
• Confidential support via Employee Assistance Programmes.
• Access to discounts on shopping entertainment lifestyle plus opportunity to apply for Costco membership.
• Discounted personal car leasing for you your family and friends.
• Long Service Awards celebrating your commitment.
• Continuous learning opportunities through Sulzer Learning Pathways.
• As a Silver Award holder of the MoD Defence Employer Recognition Scheme, we welcome and support veterans, reservists and Cadet Adult Volunteers with policies for training, camps and deployment, plus a growing internal military network.

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.