Spares and Repairs Coordinator

E567 Sulzer GT Aero Services Ltd.; Netherley; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

33 days annual leave

Pension contributions

Medicash wellbeing

Job summary

Sulzer GT Aero is recruiting a Spares & Repairs Coordinator at our Netherley, Aberdeenshire facility. You’ll manage customer enquiries for spares and repairs, coordinate orders through to completion, and collaborate with suppliers and internal teams to ensure timely quotations and accurate order processing.

Experience in spares or repairs coordination is essential, with strong ERP/CRM skills (Microsoft Dynamics 365, Salesforce) and excellent communication.

Qualifications

• Experience in spares, repairs, aftermarket, coordination or customer support within an engineering or industrial environment.
• Experience using ERP and CRM systems (Microsoft Dynamics 365 and Salesforce desirable).
• Strong organisational skills with the ability to manage multiple tasks and priorities.

Responsibilities

• Act as a first point of contact for customer spares and repairs enquiries, responding promptly and professionally
• Support review of customer requirements with internal teams and external suppliers to confirm feasibility, lead times and costs
• Prepare accurate quotations for spares and repairs and issue them to customers in line with internal processes
• Coordinate orders from receipt through to completion, liaising with internal departments, suppliers and customers throughout
• Provide regular updates to customers, ensuring orders and repair activities are tracked and delivered on time
• Maintain records within ERP and CRM systems, supporting reporting on order status and lead times
• Assist with sales and tender activities, including preparing supporting information for spares and repairs opportunities

Skills

Customer support

ERP systems

CRM systems

Organisational skills

Communication skills

Tools

Microsoft Dynamics 365

Salesforce

Job description

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About the role

At Sulzer GT Aero, we are a recognised global leader in the maintenance, repair and overhaul (MRO) of aero-derivative gas turbines. Our Netherley, Aberdeenshire facility is a centre of excellence, supporting customers worldwide with innovative, responsive and reliable solutions that keep critical equipment running. With continued investment and growth across the business, this is an exciting opportunity to join a high-performing team and play a key role in supporting our spares and repairs operations. We are looking for a Spares & Repairs Coordinator to support the effective handling of customer requests for spare parts and component repairs. In this role, you will work closely with customers, suppliers and internal teams to ensure enquiries are processed efficiently, quotations are prepared accurately, and orders are progressed smoothly from initial enquiry through to completion. You will be a vital part of the end-to-end process, helping deliver the high standards of service that Sulzer is known for globally.

What you’ll be doing

• Act as a first point of contact for customer spares and repairs enquiries, responding promptly and professionally
• Support the review of customer requirements with internal teams and external suppliers to confirm feasibility, lead times and costs
• Prepare accurate quotations for spares and repairs and issue them to customers in line with internal processes
• Coordinate orders from receipt through to completion, liaising with internal departments, suppliers and customers throughout
• Provide regular updates to customers, ensuring orders and repair activities are tracked and delivered on time
• Maintain accurate records within ERP and CRM systems, supporting reporting on order status, lead times and performance
• Assist with sales and tender activities where required, including preparing supporting information for spares and repairs opportunities

What you bring

• Experience in a spares, repairs, aftermarket, coordination or customer support role within an engineering or industrial environment
• Experience using ERP and CRM systems (Microsoft Dynamics 365 and Salesforce experience is desirable)
• Strong organisational skills with the ability to manage multiple tasks and priorities effectively
• Good communication skills, confident working with customers, suppliers and internal stakeholders
• Commercial awareness with an understanding of quotations, pricing and cost control
• A proactive, detail-focused and solutions-driven approach, with the ability to perform well in a fast-paced environment

What we offer you

Joining Sulzer GT Aero means becoming part of a business with a strong reputation in the gas turbine sector, a clear growth strategy and a collaborative working culture. In return, we offer:

• A competitive basic salary
• Company-wide bonus scheme
• 33 days annual leave.
• Defined pension contributions.
• Access to Medicash helping you cover everyday health costs like dental optical and physiotherapy plus a range of wellbeing perks.
• Confidential support via Employee Assistance Programmes.
• Access to discounts on shopping entertainment lifestyle plus opportunity to apply for Costco membership.
• Discounted personal car leasing for you your family and friends.
• Long Service Awards celebrating your commitment.
• Continuous learning opportunities through Sulzer Learning Pathways.
• As a Silver Award holder of the MoD Defence Employer Recognition Scheme, we welcome and support veterans, reservists and Cadet Adult Volunteers with policies for training, camps and deployment, plus a growing internal military network.

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.

Sulzer is a leading engineering company with a proud heritage of innovation. By supporting water and energy security, enabling the energy transition and driving the use of circular technologies, we help our customers build a better world. With more than 13'000 employees and 160 world-class production facilities and service centers across the globe, we are a globally diverse team. We value the uniqueness of all our colleagues, and we appreciate the contributions that each of us makes to the company's success. We prioritize your health and safety and are committed to offering a work environment in which you can thrive.