Spares Process Controller

Oxford Instruments plc; Severn Beach; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave plus half‑dayFrid

Private healthcare

Share incentive plan

Pension scheme

Flexible benefits tailored to your ne​

Structured career development oppor­t

Job summary

Oxford Instruments plc in Severn Beach near Bristol is recruiting for a permanent Spares Process Controller to coordinate the end-to-end spares order fulfilment, ensuring orders are delivered accurately and on time.

Working with Commercial, Planning, Operations and Supply Chain teams, you will manage order priorities, drive process improvements, adapt to urgent same-day dispatch needs, and contribute to a customer-focused service while maintaining daily KPI reports.

Qualifications

• Effective communicator capable of influencing others to deliver for the customer.
• Good organisational and planning skills.
• Computer literacy and capable of interpreting and presenting data.

Responsibilities

• Coordinate the delivery of the spare parts process in a matrix structure across key departments from order entry through to dispatch.
• Organise daily workload for pick, pack and dispatch through the daily orderbook review with the commercial and planning representatives.
• Review orders received on a daily basis relating to quotation, requested and promise date information and stock position.
• Where required, assist the Planning team with work order activities to ensure timely purchasing of required parts via MRP.
• Adapt to fit the needs of the customer and react at pace to critical orders requiring same‑day dispatch.
• Collaborate with departments across the matrix structure for process improvements that meet and exceed customer requirements.
• Collect data and collate daily KPI’s that clearly demonstrate process performance. Maintain daily records of exceptions to drive continuous improvement and for management reporting.
• Where required, assist the Planning team with work ordering activities to ensure timely fulfilment of Spares Orders.

Skills

Effective communicator

Organisational skills

Data interpretation

Education

ERP systems

Kardex systems

Order fulfilment operations

Job description

We are recruiting for a Spared Process Controller permanent role based in Severn Beach, Bristol. The role involves coordinating the end‑to‑end spares order fulfilment process, ensuring customer orders are delivered accurately and on time. The role works closely with Commercial, Planning, Operations and Supply Chain teams to manage order priorities, drive process improvements and deliver an excellent customer experience.

Key Responsibilities

• Coordinate the delivery of the spare parts process in a matrix structure across key departments from order entry through to dispatch.
• Organise daily workload for pick, pack and dispatch through the daily orderbook review with the commercial and planning representatives.
• Review orders received on a daily basis relating to quotation, requested and promise date information and stock position.
• Where required, assist the Planning team with work order activities to ensure timely purchasing of required parts via MRP.
• Adapt to fit the needs of the customer and react at pace to critical orders requiring same‑day dispatch.
• Collaborate with departments across the matrix structure for process improvements that meet and exceed customer requirements.
• Collect data and collate daily KPI’s that clearly demonstrate process performance. Maintain daily records of exceptions to drive continuous improvement and for management reporting.
• Where required, assist the Planning team with work ordering activities to ensure timely fulfilment of Spares Orders.

Education / Qualifications

• Trained on effective use of running ERP systems (essential).
• Trained on Kardex systems (preferred).
• Previous exposure to order fulfilment operations (preferred).

Professional Skills / Abilities

• Effective communicator capable of influencing others to deliver for the customer.
• Good organisational and planning skills.
• Computer literacy and capable of interpreting and presenting data.

Personal Qualities

• Brings a high level of enthusiasm, pace and energy for this role and any additional tasks supporting the business.
• High attention to detail with a customer‑focused mindset.
• Sets and maintains the highest standards that the end customer would expect.
• Clear thinker in high‑pressure situations.
• Self‑motivated individual who always leads by example.
• Disciplined and controlled when working to tight deadlines.
• Adaptable to change, viewing change as an opportunity for development.
• Encourages cooperation and knowledge sharing between members to ensure the team works effectively.
• Constructively challenges the way things are done by suggesting ideas and commits to seeing through change, despite setbacks and obstacles to improve day‑to‑day tasks.

Benefits

• Competitive salary.
• 25 days annual leave plus half‑day Fridays.
• Private healthcare.
• Share incentive plan.
• Pension scheme.
• Flexible benefits tailored to your needs.
• Structured career development opportunities.
• A collaborative environment with excellent work‑life balance.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability. We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us.