Spares Manager

City Plumbing; Chester; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Discounts

Life assurance

Extended family policy

Mental Health First Aiders

Employee Assistance Programme

Complete induction and development

Financial education and loans

Flexible working options

Inclusive environment

Job summary

City Plumbing in Chester seeks a Spares Manager to deliver outstanding service and drive sales within a busy branch team. You will build rapport with customers, promote an inclusive environment and own a proactive approach to branch success.

You will promote high standards, attract new business and use data to improve efficiency and profitability while managing daily branch duties and offering a specialist spares point of contact.

Qualifications

• Experience in the heating spares or plumbing sector preferred.
• Strong customer service focus with ability to build rapport.
• Proven ability to interpret data and support KPI driven initiatives.

Responsibilities

• Business planning to achieve and exceed sales targets.
• Maintain high standards and first-class service to customers.
• Attract and secure new customers and business for the branch.
• Provide specialist spares contact point and assist branch duties.
• Interpret data and manage initiatives to drive efficiency and profit.

Skills

Customer service

Sales targets

Relationship building

Job description

As a Spares Manager, you'll be committed to delivering an outstanding level of service, and you'll be professional, driven and enthusiastic. The Spares Manager role is part of the wider branch team, and the key to success will be customer service - building rapport and strong relationships with new and existing customers. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way!

#NotAsparePart

Come and join us as a results driven Spares Manager to deliver sales and exceed customer expectations as part of a hugely successful branch team.

Key Responsibilities:

• Business planning to achieve and exceed sales targets
• Ensuring we maintain high standards, creating and maintaining a loyal customer base and providing a first class service.
• Creatively attracting and securing new customers and business into the branch
• Assisting with the general duties within the branch and providing a specialist Spares point of contact to customers
• Interpreting data and managing initiatives to drive efficiency and profit, including KPI information

As a Spares Manager, you'll have sound knowledge of heating spares product and materials, you will play a crucial role in growing our existing business whilst attracting new customers by outshining the competition. You will have the ability to work on your own initiative with a minimum of supervision. This role is extremely varied allowing you to gain extensive product knowledge and experience. Ideally you will have previous experience in the spares industry, but more importantly, you will have the right attitude and enthusiasm with ambition to take ownership of your own success.

From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

Benefits Package and Cultural Environment: Bonus

• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme, we look out for each other
• Complete induction and a company that lets you grow and encourages development
• Financial education and loans
• Flexible working options
• A business striving to create an environment of inclusion so everyone can be their true self
• And more!

#BelongWithUs

We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it.

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