Branch Manager

Highbourne Group; Guildford; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Manager bonus

Company car

Discounts & cash back at retailers

Life assurance

Extended family policy

Mental Health Support

Induction & development

Financial education

Inclusive workplace

Job summary

Highbourne Group in Guildford is seeking a Branch Manager to lead a busy branch of City Plumbing, delivering sales and excellent customer service. You will motivate the team, develop staff, and build trusted relationships with trade and retail customers.

The role emphasizes profit delivery, safety, and a proactive approach to growth, with an inclusive culture and opportunity to contribute to the company’s expansion in the region.

Qualifications

• Proven ability to lead a sales team and meet targets.
• Experience in customer relationship management and partnerships.
• Strong numerical literacy to interpret financial data.

Responsibilities

• Manage the branch team and resources.
• Set the standard for a sales-oriented culture.
• Deliver against sales and customer demands while maximizing profitability.
• Maximise margin and net profit.
• Maintain safety standards.
• Build and maintain relationships with trade and retail customers.
• Interpret and analyse financial and statistical information.

Skills

Tenacity

Sales drive

Customer relationship management

Excellent communication

Self-motivation

Financial data interpretation

Job description

Branch Manager

2026-09-18T19:27:40

Guildford

Cornwall

GB

TR27 5

Any

2026-10-18T03:32:45.153

Job Description

The Role:

As a Branch Manager, you will be a natural leader with excellent communication and organisation skills, enabling you to motivate and develop your team. You will identify and capitalise on every sales opportunity, inspiring your customers with the perfect solutions for their requirements. The Branch Manager will be an expert at building rapport quickly and creating trusted relationships to ensure that everything we do enables us to deliver on our promises to our customers and exceed expectations. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way! #GoWithYourFlow Come and join us as a results driven Branch Manager to deliver sales and exceed customer expectations whilst leading a hugely successful branch team.

Key Responsibilities:

• Effective management of the team and resource
• Setting the standard of a sales orientated culture
• Delivering against sales and customer demands while maximising profitability
• Maximising margin and net profit
• Keeping everyone safe
• Build and maintain relationships with new and existing trade and retail customers
• Ability to interpret and analyse financial and statistical information

You:

As a Branch Manager, you'll have an innovative and agile approach to identify growth opportunities. You'll enjoy working collaboratively with a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do.

Skills and competencies:

• Tenacity and resilience
• A pro‑active approach to sales, with a strong desire and ability to win and grow new business
• Experience of customer relationship management and developing a true partnership approach
• Excellent communication skills
• Self confident and self motivated, with the ability to work on own initiative or as part of a wider team
• Ability to interpret financial and statistical information

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don't have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you're interested in this role but think that your previous experience doesn't completely match.

Us:

From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

Benefits Package and Cultural Environment:

• Managers Bonus
• Company car
• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme, we look out for each other
• Complete induction and a company that lets you grow and encourages development
• Financial education and loansA business striving to create an environment of inclusion so everyone can be their true self
• And more!

We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it.