Spares And Service Coordinator

Marine Resources; Southampton; On-site; GBP 25,000 - 32,000; Full time

Job summary

Marine Resources in Southampton is seeking a Spares and Service Co ordinator to join a world-leading designer and manufacturer of ship motion control systems. You’ll respond to inquiries, quote parts, and coordinate orders, shipping, and manufacturing cross-functionally.

The role emphasizes customer-first service, strong troubleshooting, and proficiency with MS Office and ERP/MRP systems. You’ll thrive in a fast-paced environment while keeping customers informed about status and delivery.

Qualifications

• Experience in a technical support role.
• Strong troubleshooting and problem-solving skills.
• Customer-first mindset with commitment to exceptional service.
• Proficiency in MS Office (Word, Excel, Outlook) and ERP/MRP experience.

Responsibilities

• Respond to customer inquiries and troubleshoot technical issues with professionalism and efficiency.
• Identify and quote required parts for customers.
• Collaborate with cross-functional teams to resolve technical challenges.
• Process customer orders and coordinate with purchasing/manufacturing for on-time delivery.
• Professionally pack and label parts for shipment.
• Keep customers informed about order status, delays and shipping updates.
• Maintain effective communication with customers via phone and email.
• Follow up to ensure issues are resolved to customer satisfaction.
• Monitor inventory levels and identify stock shortages for reordering.

Tools

MS Office

ERP/MRP systems

Job description

Are you ready to embark on an exciting career with a world-leading designer and manufacturer of ship motion control systems? We are seeking a dynamic and hands-on Spares and Service Co ordinator to join a team based in Southampton. If you're technically inclined, organized, and passionate about delivering exceptional customer service, this is your chance to make a real impact in the commercial ship, military ship, and luxury yacht markets.

Key Responsibilities

• Responding to customer inquiries and troubleshooting technical issues with professionalism and efficiency.
• Identifying and quoting required parts for customers.
• Collaborating with cross-functional teams to resolve complex technical challenges.
• Processing customer orders and coordinating with purchasing and manufacturing teams to ensure on-time delivery.
• Professionally packing and labeling parts for shipment.
• Keeping customers informed about order status, delays, and shipping updates.
• Maintaining effective communication with customers via phone and email.
• Following up to ensure customer issues are resolved to their satisfaction.
• Monitoring inventory levels and identifying stock shortages for reordering.

Ideal Candidate

• Proven experience in a technical support role.
• Strong troubleshooting and problem-solving skills.
• A customer-first mindset with a commitment to delivering exceptional service.
• High proficiency in MS Office products (Word, Excel, Outlook).
• Experience with MRP and/or ERP systems in a production environment.
• Reliable and effective communication skills.
• Attention to detail and the ability to thrive in a fast-paced, dynamic environment.