New Job - Service Coordinator

People First Team Japan/ピープルファーストチームジャパン; England; On-site; GBP 28,000 - 32,000; Full time

Job summary

People First Team Japan/ピープルファーストチームジャパン is seeking a Service Coordinator in Hampshire for a permanent, full-time role. Working hours are 08:30 to 16:30, Monday to Friday, with an ASAP start.

You will coordinate engineers to attend vessels and sites worldwide for product installation, repair, maintenance and technical support, while managing the end-to-end service process from initial contact to job completion.

Qualifications

• Degree or equivalent in engineering, IT, computer systems, marine engineering, or related technical field.
• Strong interest in technology and willingness to develop technical knowledge.
• Ability to understand technical documents and product specifications.
• Good Microsoft Office skills.
• Strong communication, organizational, and problem-solving skills.
• Proactive and customer-focused approach.
• Experience in service coordination
• Knowledge of marine electronics or navigations systems
• Experience in an international business environment

Responsibilities

• Coordinating engineers to attend vessels and sites worldwide for product installation, repair, maintenance, and technical support
• Managing the end-to-end service process, from initial customer contact and quotations through to order acceptance, service delivery, and job completion
• Handling incoming service requests, identifying and recording common product faults
• Providing customers with accurate updates and feedback on completed service work
• Working closely with Sales, Engineering, and Product teams to support new products and deliver high-quality after-sales service
• Supporting the development and improvement of procedures for effective service and record management
• Building strong relationships with new and existing customers, business partners, and distributors worldwide

Skills

Technical interest

MS Office

Communication skills

Organizational skills

Problem solving

Customer-focused

Proactive

Education

Engineering/IT/marine tech degree

Job description

TitleServiceCoordinator

Salary:£28,000-£32,000perannum

Location:Hampshire

Jobstatus:Permanent

Workinghours:08:30to16:30MondaytoFriday*5daysofficebase

Startdate:ASAP

Responsibilities:

• Coordinatingengineerstoattendvesselsandsitesworldwideforproductinstallation,repair,maintenance,andtechnicalsupport


• Managingtheend-to-endserviceprocess,frominitialcustomercontactandquotationsthroughtoorderacceptance,servicedelivery,andjobcompletion


• Handlingincomingservicerequests,identifyingandrecordingcommonproductfaults


• Providingcustomerswithaccurateupdatesandfeedbackoncompletedservicework


• WorkingcloselywithSales,Engineering,andProductteamstosupportnewproductsanddeliverhigh-qualityafter-salesservice


• Supportingthedevelopmentandimprovementofproceduresforeffectiveserviceandrecordmanagement


• Buildingstrongrelationshipswithnewandexistingcustomers,businesspartners,anddistributorsworldwide

Requirements:

Essential

• Degreeorequivalentqualificationinengineering,IT,computersystems,marineengineering,orarelatedtechnicalfield


• Stronginterestintechnologyandwillingnesstodeveloptechnicalknowledge


• Abilitytounderstandtechnicaldocumentsandproductspecifications


• GoodMicrosoftOfficeskills


• Strongcommunication,organisational,andproblem-solvingskills


• Proactiveandcustomer-focusedapproach

Desirable

• Experienceinservicecoordination,technicalsupport,engineering,orcustomerservice


• Knowledgeofmarineelectronicsornavigationsystems


• Experienceinaninternationalbusinessenvironment

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.