Spare Parts & Service Administrator

Bizerba (UK) Ltd; Milton Keynes; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary package

Permanent full-time role

Pension scheme

Generous holiday entitlement

Training and professional development

Employee discounts

Job summary

Bizerba (UK) Ltd in Milton Keynes is seeking a Spare Parts & Service Administrator to ensure smooth parts handling, documentation, and service scheduling. You will liaise with customers, engineers, and suppliers to keep orders accurate and deliveries timely.

This full-time, permanent role requires strong organisation, communication, and ERP experience to support the service department and optimize parts management processes.

Qualifications

• Experience in spare parts or service administration is desirable.
• Excellent organisational and multitasking abilities.
• Strong written and verbal communication.

Responsibilities

• Manage and process spare parts orders accurately and promptly.
• Maintain and update the parts inventory database and liaise with suppliers.
• Coordinate service schedules and documentation for engineers.
• Handle customer enquiries and provide excellent service.
• Generate and process service reports and related paperwork.
• Collaborate with sales and technical teams for accurate information flow.
• Support continuous improvement in parts management processes.

Skills

Organisational skills

Communication skills

Attention to detail

Teamwork

Independent worker

Tools

ERP or inventory management systems

Job description

Spare Parts & Service Administrator - Bizerba (UK) Ltd

Spare Parts & Service Administrator

Location: Milton Keynes, United Kingdom

Salary: Competitive

Employment Type: Full-time, Permanent

About Bizerba (UK) Ltd

At Bizerba (UK) Ltd, we pride ourselves on delivering innovative weighing and labelling solutions to the retail sector. Our commitment to excellence and customer satisfaction is at the heart of everything we do. We are currently seeking a dedicated Spare Parts & Service Administrator to join our team in Milton Keynes. This pivotal role supports our service operations and ensures smooth, efficient parts management, contributing directly to our continued success.

The Role

As a Spare Parts & Service Administrator, you will be central to the smooth running of our service department. Your organisational skills and attention to detail will help us maintain high levels of customer satisfaction by ensuring prompt and accurate handling of spare parts orders and service documentation. You will act as the vital link between our customers, service engineers, and suppliers, enabling efficient communication and service delivery.

Key Responsibilities

• Manage and process spare parts orders accurately and promptly, ensuring timely delivery to customers and engineers.
• Maintain and update the parts inventory database, monitoring stock levels and liaising with suppliers to replenish stock as needed.
• Coordinate service schedules and documentation, supporting the service team with job allocation and progress tracking.
• Handle customer enquiries related to spare parts and service requests, providing excellent customer service and resolving issues efficiently.
• Generate and process service reports, invoices, and related paperwork in line with company procedures.
• Work closely with the sales and technical teams to ensure accurate information flow and customer satisfaction.
• Assist with continuous improvement initiatives in parts management and service administration processes.

Qualifications & Skills

• Previous experience in a spare parts, service administration, or similar role within the retail or related industries is highly desirable.
• Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
• Excellent communication skills, both written and verbal, with a friendly and professional approach.
• Proficient in Microsoft Office applications, especially Excel and Outlook; experience with ERP or inventory management systems is an advantage.
• Attention to detail and accuracy in data entry and order processing.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Problem-solving mindset and willingness to take initiative to improve processes.

Benefits

• Competitive salary package reflecting your skills and experience.
• Permanent full-time role offering job security and career development opportunities.
• Supportive and friendly working environment within a reputable company.
• Contributory pension scheme.
• Generous holiday entitlement.
• Access to training and professional development.
• Employee discounts and other retail-related benefits.

Why Join Us?

Joining Bizerba (UK) Ltd means becoming part of a forward-thinking company that values your contribution. We understand that our success depends on our people, and we are committed to fostering a workplace where you can thrive professionally and personally. If you are organised, customer-focused, and eager to support a dynamic service team, this role is a fantastic opportunity to develop your career in the retail sector.