Spare Parts Manager

Wynne Consulting ltd; Coventry; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading consulting firm in Coventry is seeking a Spare Parts Manager to oversee their team, manage customer service and quotations, and ensure supply chain efficiency. The ideal candidate will possess over 5 years of experience in parts management and have strong leadership skills. You will be responsible for performance management, customer relations, and optimizing inventory strategies. This role offers competitive compensation and an opportunity to lead in a dynamic environment.

Qualifications

• 5+ years in parts management or related supply chain role.
• Experience in team and performance management.
• Experience in quoting and customer service within a technical or industrial environment preferred.

Responsibilities

• Manage and develop the spare parts team to enhance performance.
• Oversee the preparation of spare parts quotations for customers.
• Coordinate with the EU head office for supply and availability of parts.
• Manage inventory performance and implement optimization strategies.
• Set clear objectives and KPIs for the team.

Skills

Leadership and team management skills

Excellent communication skills

Analytical and problem-solving skills

Strong knowledge of supply chain

Proficiency in ERP systems

Knowledge of Customs regulations

Education

University degree in Supply chain, Logistics or Business

Tools

SAP

Oracle

Job description

This is a superb opportunity working for a worldwide business and a market leader in their sector!

Core Tasks Include

Management and Strategy

• Manage and develop the spare parts team, ensuring performance and development
• Alignment with business strategy and work on initiatives

Quoting & Customer Service

• Oversee the preparation of accurate and timely spare parts quotations for UK/IE customers via the ERP system
• Ensure team provides exceptional customer support
• Maintain & build strong relationships with our customers and suppliers to ensure satisfaction

Order Fulfilment

• Oversee order processing of spare part and service-related orders, to meet SLAs for customers and internal teams via the ERP system
• Coordinate with EU head office to ensure supply and availability of parts for UK/IE customer demand

Inventory Management & Logistics

• Manage inventory performance and implement strategies to reduce obsolescence and cost optimization of parts
• Compliance with customs regulations and documentation management
• Processing of customer returns & repairs
• Manage MRP process for stock replenishment, including forecasting

Performance & Financial Management

• Set clear objectives, KPIs, and performance standards for the team
• Reporting of parts sales/orders performance data

Candidate Profile

Experience

• 5+ years in parts management or related supply chain role
• Experience in team and performance management
• Experience in quoting and customer service within a technical or industrial environment preferable

Skills

• Leadership and team management skills, with experience leading and developing a team
• Excellent communication skills with a customer-centric approach to work
• Excellent analytical and problem-solving skills
• Strong knowledge of supply chain, inventory management, and logistics
• Proficiency in ERP systems (e.g., SAP, Oracle, or similar)
• Good knowledge of Customs, regulations & compliance

Education

• University degree in Supply chain, Logistics or Business or equivalent qualification is desirable