Spanish Speaking Customer Advisor

Brook Street; Newport; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Onsite parking

Hybrid working

Company bonus

Job summary

Brook Street is seeking a Customer Advisor who is fluent in Spanish and English to provide high-quality support for insurance and claims. The role offers permanent onsite parking, hybrid working, and a comprehensive benefits package within an international organization.

You will handle inquiries, manage claims from notification to settlement, and contribute to process improvements while building strong relationships with customers, insurers, and partners.

Qualifications

• Native-level Spanish and English language skills, both written and verbal.
• Previous customer service or call centre experience.
• Strong communication and relationship-building skills.
• Confident handling customer queries, complaints and challenging conversations.
• Excellent attention to detail and organisational skills.
• Analytical mindset with strong problem-solving abilities.
• Adaptable, proactive and eager to learn.
• Ability to work independently and as part of a team.

Responsibilities

• Deliver excellent customer service via phone, email and other communication channels in both Spanish and English.
• Handle customer enquiries, correspondence and complaints professionally and efficiently.
• Maintain accurate customer and insurance records.
• Build strong relationships with customers, insurers, brokers and suppliers.
• Manage claims through investigation, assessment and resolution, keeping customers informed throughout.
• Gather and analyse information to support fair and accurate claims decisions.
• Liaise with insurers, suppliers and external partners to progress claims.
• Identify opportunities to improve processes and enhance customer outcomes.
• Work collaboratively with colleagues to maintain service standards and business continuity.

Skills

Bilingual Spanish-English

Customer service

Communication skills

Problem solving

Attention to detail

Organisational skills

Analytical mindset

Teamwork

Job description

Customer Advisor (Spanish & English Speaking)

PERMANENT OPPORTUNITY OFFERING ONSITE PARKING, HYBRID WORKING, MANY BENEFITS INCLUDING COMPANY BONUS

Are you a customer-focused professional looking to develop a career in insurance and claims? This is an excellent opportunity to join a growing international organisation where full training is provided, including structured development in claims handling and insurance assessment.

The Role

You will be providing high-quality support to customers while managing insurance administration and assisting with claims from notification through to settlement. As processes become increasingly automated, you'll have the opportunity to focus on more valuable work such as investigations, decision-making, problem-solving and customer support.

Key Responsibilities

• Deliver excellent customer service via phone, email and other communication channels in both Spanish and English.
• Handle customer enquiries, correspondence and complaints professionally and efficiently.
• Maintain accurate customer and insurance records.
• Build strong relationships with customers, insurers, brokers and suppliers.
• Manage claims through investigation, assessment and resolution, keeping customers informed throughout.
• Gather and analyse information to support fair and accurate claims decisions.
• Liaise with insurers, suppliers and external partners to progress claims.
• Identify opportunities to improve processes and enhance customer outcomes.
• Work collaboratively with colleagues to maintain service standards and business continuity.

About You

• Native-level Spanish and English language skills, both written and verbal.
• Previous customer service or call centre experience.
• Strong communication and relationship-building skills.
• Confident handling customer queries, complaints and challenging conversations.
• Excellent attention to detail and organisational skills.
• Analytical mindset with strong problem-solving abilities.
• Adaptable, proactive and eager to learn.
• Ability to work independently and as part of a team.

What's on Offer

• Full training in insurance operations and claims handling.
• Genuine career development opportunities.
• Exposure to international insurance portfolios.
• Supportive, collaborative and inclusive working environment.
• Opportunity to develop specialist insurance and claims expertise.