Operations Advisor

Brook Street; Newport; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Private medical

25 days annual leave

Bonus scheme

Career development

Social events

Family-friendly benefits

Referral bonus

Job summary

Brook Street is seeking a fluent Portuguese-speaking Operations Advisor in the UK to support customers with insurance queries and claims across markets. You will handle inquiries in Portuguese and English, manage communications, and build strong relationships with customers, brokers, insurers, and suppliers in a dynamic, international team.

The role emphasizes problem-solving, outstanding service delivery, and collaboration, with progression opportunities and a supportive, multicultural

Qualifications

• Native-level Portuguese language skills (spoken and written).
• Excellent customer service and relationship-building abilities.
• Strong organisation, attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.
• Previous claims handling experience is beneficial but not essential.

Responsibilities

• Supporting customers with insurance-related queries in Portuguese and English.
• Managing customer communications via phone, email, and written correspondence.
• Handling insurance claims from initial notification through to resolution.
• Investigating claims, gathering evidence, and liaising with insurers and suppliers.
• Building strong relationships with customers and business partners.
• Ensuring service levels are met while maintaining excellent customer outcomes.

Skills

Portuguese (native)

Customer service

Relationship building

Problem solving

Communication skills

Teamwork

Job description

Use your Portuguese language skills in a truly international role where no two days are the same.

We're looking for a fluent Portuguese-speaking Operations Advisor to join a growing European services business. Working within a diverse and supportive team, you'll play a key role in helping customers with insurance enquiries, policy administration, and claims management across multiple markets.

This is an exciting opportunity for someone who enjoys problem-solving, building customer relationships, and delivering outstanding service. You'll be the trusted point of contact for customers, brokers, insurers, and suppliers, ensuring every interaction is handled professionally, efficiently, and with care.

What you'll be doing

• Supporting customers with insurance-related queries in Portuguese and English
• Managing customer communications via phone, email, and written correspondence
• Handling insurance claims from initial notification through to resolution
• Investigating claims, gathering evidence, and liaising with insurers and suppliers
• Building strong relationships with customers and business partners
• Ensuring service levels are met while maintaining excellent customer outcomes

What we're looking for

• Native-level Portuguese language skills (spoken and written)
• Excellent customer service and relationship-building abilities
• Strong organisation, attention to detail, and problem-solving skills
• Ability to work both independently and as part of a team
• Previous claims handling experience is beneficial but not essential

What's on offer

• A genuinely international and multicultural working environment
• Career development and progression opportunities
• Performance-related bonus scheme
• Private medical healthcare
• 25 days annual leave, with the option to buy and sell additional days
• Enhanced family-friendly benefits
• Referral bonus scheme and long-service awards
• Regular social and team events