Portuguese Speaking Customer Service Advisor

Euro London; Cardiff; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Performance bonus

25 days leave

Pension 5%

Private medical insurance

Life cover

Employee assistance

Training & development

International environment

Wellbeing programs

Job summary

Euro London is recruiting a Portuguese Speaking Customer Service Advisor in Newport. This permanent role combines language skills with customer service and claims support in a multilingual team. Full training is provided, with clear development pathways and strong employee benefits.

You will handle queries in Portuguese and English by phone and email, support the full lifecycle of claims, and ensure accurate records. The role offers hybrid working and a competitive salary.

Qualifications

• Fluency in Portuguese and English (written and spoken).
• Strong customer service skills and a desire to deliver excellent experiences.
• Ability to manage multiple tasks with accuracy and attention to detail.
• Confident communication and problem-solving skills.

Responsibilities

• Responding to customer queries in both Portuguese and English via phone and email.
• Supporting the full lifecycle of claims, from information gathering to resolution.
• Maintaining accurate customer records and case notes in the system.
• Providing clear, empathetic, and professional communication at all times.
• Liaising with other departments to ensure smooth and timely customer support.
• Handling complaints in line with company policy.

Skills

Portuguese-English fluency

Customer service skills

Communication skills

Attention to detail

Problem solving

Job description

Portuguese Speaking Customer Service Advisor

Contract: Permanent

Salary: £27,000 + Performance Bonus

Location: Newport (Hybrid Working Available)

Start Date: ASAP

Are you a fluent Portuguese speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role.

You’ll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits.

Key Responsibilities:

• Responding to customer queries in both Portuguese and English via phone and email
• Supporting the full lifecycle of claims, from information gathering to resolution
• Maintaining accurate customer records and case notes in the system
• Providing clear, empathetic, and professional communication at all times
• Liaising with other departments to ensure smooth and timely customer support
• Handling complaints in line with company policy

Candidate Requirements:

• Fluency in both Portuguese and English (spoken and written)
• Strong customer service skills with a desire to deliver excellent experiences
• Ability to manage multiple tasks with accuracy and attention to detail
• Confident communication and problem-solving skills
• Previous experience in customer service or claims handling is an advantage, but not essential
• Proactive, team-oriented approach with a willingness to learn

Benefits Include:

• £27,000 base salary + performance-related bonus
• 25 days’ annual leave (plus the option to buy/sell additional days)
• 5% matched pension scheme
• Private medical insurance and life cover
• Employee assistance programme
• Comprehensive training and career development support
• Inclusive, international working environment
• Wellbeing initiatives and regular team events

If you're looking for a role where you can apply your language skills, grow professionally, and be part of a collaborative team, we'd love to hear from you.