Spanish Speaking Operations Advisor

Brook Street; Newport; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Onsite parking

Hybrid working

Company bonus

Job summary

Brook Street is seeking an Insurance Operations Advisor to join a growing international organisation, delivering support in Spanish and English and managing insurance administration and claims from notification through settlement.

This permanent, onsite parking and hybrid role offers full training, clear development paths, and exposure to international insurance portfolios within a collaborative team.

Qualifications

• Native-level Spanish and English (written and spoken)
• Previous customer service or call centre experience
• Strong communication and relationship-building skills
• Confident handling customer queries and complaints
• Excellent attention to detail and organisational skills
• Analytical mindset with problem-solving abilities
• Adaptable, proactive and eager to learn
• Ability to work independently and as part of a team

Responsibilities

• Deliver excellent customer service via phone, email and other channels in both Spanish and English
• Handle customer enquiries, correspondence and complaints professionally and efficiently
• Maintain accurate customer and insurance records
• Build strong relationships with customers, insurers, brokers and suppliers
• Manage claims through investigation, assessment and resolution, keeping customers informed throughout
• Gather and analyse information to support fair and accurate claims decisions
• Liaise with insurers, suppliers and external partners to progress claims
• Identify opportunities to improve processes and enhance customer outcomes
• Work collaboratively with colleagues to maintain service standards and business continuity

Skills

Spanish

English

Customer service

Job description

Insurance Operations Advisor (Spanish & English Speaking)

PERMANENT OPPORTUNITY OFFERING ONSITE PARKING, HYBRID WORKING, MANY BENEFITS INCLUDING COMPANY BONUS

Are you a customer-focused professional looking to develop a career in insurance and claims? This is an excellent opportunity to join a growing international organisation where full training is provided, including structured development in claims handling and insurance assessment.

The Role

You will be providing high-quality support to customers while managing insurance administration and assisting with claims from notification through to settlement. As processes become increasingly automated, you'll have the opportunity to focus on more valuable work such as investigations, decision-making, problem-solving and customer support.

Key Responsibilities

• Deliver excellent customer service via phone, email and other communication channels in both Spanish and English.
• Handle customer enquiries, correspondence and complaints professionally and efficiently.
• Maintain accurate customer and insurance records.
• Build strong relationships with customers, insurers, brokers and suppliers.
• Manage claims through investigation, assessment and resolution, keeping customers informed throughout.
• Gather and analyse information to support fair and accurate claims decisions.
• Liaise with insurers, suppliers and external partners to progress claims.
• Identify opportunities to improve processes and enhance customer outcomes.
• Work collaboratively with colleagues to maintain service standards and business continuity.

About You

• Native-level Spanish and English language skills, both written and verbal.
• Previous customer service or call centre experience.
• Strong communication and relationship-building skills.
• Confident handling customer queries, complaints and challenging conversations.
• Excellent attention to detail and organisational skills.
• Analytical mindset with strong problem-solving abilities.
• Adaptable, proactive and eager to learn.
• Ability to work independently and as part of a team.

What's on Offer

• Full training in insurance operations and claims handling.
• Genuine career development opportunities.
• Exposure to international insurance portfolios.
• Supportive, collaborative and inclusive working environment.
• Opportunity to develop specialist insurance and claims expertise.