Customer Service Advisors

Insure Recruitment; Godalming; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Company laptop

Headset

Team bonus

Perkbox membership

Professional development

Holiday buy/sell

Season ticket loan

Life assurance

Enhanced parental benefits

Career progression

Job summary

Insure Recruitment invites you to apply for an Insurance Customer Service Executive role within an award-winning insurance business. You will be the first point of contact for customers, delivering outstanding service and helping clients find suitable insurance solutions.

Training and progression opportunities are provided to build a long-term career in insurance. The role offers a GBP25,000 salary with hybrid work (three days in the office, two days from home after probation), a company laptop

Qualifications

• At least one year of office, customer service or telephone-based experience.
• Excellent communication and interpersonal skills.
• A positive, team-oriented approach.
• Confidence using computer systems and managing customer interactions.
• A genuine desire to build a career in insurance.

Responsibilities

• Advising customers on insurance cover options and arranging suitable policies.
• Providing quotations and processing payments.
• Handling customer enquiries professionally and empathetically.
• Accurately updating customer information across internal systems.
• Supporting customer retention and identifying cross-selling opportunities.
• Working in line with FCA guidelines and company quality standards.
• Completing structured training and on-the-job learning to develop your insurance knowledge.

Skills

Customer service

Telephone-based experience

Communication skills

Team player

Computer literacy

Tools

CRM systems

Job description

Looking for a customer service role that can grow into a long-term career?

Insure Recruitment is delighted to be supporting an award-winning insurance business that is expanding its Customer Service team with two exciting opportunities for enthusiastic, customer-focused individuals.

If you have customer service or telephone-based experience, this is a fantastic opportunity to build a rewarding career in insurance with full training, ongoing support and progression opportunities.

What's on offer?

• GBP25,000 salary.
• Hybrid working, minimum three days in the office and two days from home (after successfully your three-month probation).
• Company laptop and headset provided.
• Team bonus scheme- earn up to GBP450 when monthly team commission targets are exceeded (subject to quality measures after probation).
• Perkbox membership with discounts on shopping, restaurants, cinemas and gyms.
• Professional development and funded learning opportunities.
• Annual leave with the option to buy or sell holiday.
• Interest-free season ticket loan.
• Life assurance.
• Enhanced maternity and paternity benefits.
• A supportive, collaborative team environment with clear career progression.

The role

As an Insurance Customer Service Executive, you'll be the trusted first point of contact for customers, providing outstanding service while helping them find insurance solutions that meet their needs.

Your day-to-day responsibilities will include:

• Advising customers on insurance cover options and arranging suitable policies.
• Providing quotations and processing payments.
• Handling customer enquiries professionally and empathetically.
• Accurately updating customer information across internal systems.
• Supporting customer retention and identifying cross-selling opportunities.
• Working in line with FCA guidelines and company quality standards.
• Completing structured training and on-the-job learning to develop your insurance knowledge.

Who are we looking for?

• At least one year of office, customer service or telephone-based experience
• Excellent communication and interpersonal skills
• A positive, team-oriented approach
• Confidence using computer systems and managing customer interactions
• A genuine desire to build a career in insurance

Insurance experience is an advantage, but it isn't essential. We're looking for people with the right attitude, strong customer service skills and a willingness to learn.

After successfully completing your probation, you'll become eligible for the team bonus scheme. For example, if the team achieves 5% above its monthly commission target, you could receive a GBP450 bonus, subject to meeting quality standards, including no failed calls during the month and achieving your individual cross-selling targets.

Start your insurance career today!

These are two fantastic opportunities to join a business that genuinely invests in its people through structured training, continuous development and long-term career progression.

At Insure Recruitment, we're proud to work with clients who are committed to building diverse, inclusive and authentic workplaces. If this role excites you, but your experience doesn't match every requirement, we'd still love to hear from you- you could be exactly who we're looking for!