Spa & Wellness Supervisor: Lead, Elevate Guest Experience

Warner Hotels; Newark and Sherwood; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Live-in available

Gym access

Free/discounted food onsite

Employee discounts Warner Hotels & Hav

Career development

Job summary

Warner Hotels’ Thoresby Hall Hotel & Spa is seeking a Spa & Wellness Supervisor to lead daily spa operations, manage a dedicated team and maintain high standards of service. You’ll drive memberships, spa days, treatments and retail sales while ensuring guests enjoy a warm, Warner Hotels experience.

Located at Thoresby Hall within expansive grounds, this role offers an opportunity to develop professionally through in-house training and recognised qualifications within a supportive, inclusive team

Qualifications

• Experience supervising a spa or hotel team.
• Proven ability to lead guest-focused service in wellness/hospitality.
• Strong communication and customer service skills.
• Able to drive revenue through memberships, spa days, treatments and retail sales.

Responsibilities

• Support the Spa & Wellness Manager in daily spa operations to ensure exceptional guest experiences.
• Lead and motivate the spa team; oversee treatment rooms and facilities; drive revenue through memberships and services.
• Create a relaxing, professional environment that encourages guest loyalty and repeat visits.

Skills

Supervisory experience

Spa/wellness hospitality

Team leadership

Customer service

Commercial awareness

Problem solving

Coaching & development

Flexible hours

Administration & IT

Tools

MS Office

Spa management software

Stock & rota management

Job description

Warner Hotels’ Thoresby Hall Hotel & Spa is seeking a Spa & Wellness Supervisor to lead daily spa operations, manage a dedicated team and maintain high standards of service. You’ll drive memberships, spa days, treatments and retail sales while ensuring guests enjoy a warm, Warner Hotels experience.

Located at Thoresby Hall within expansive grounds, this role offers an opportunity to develop professionally through in-house training and recognised qualifications within a supportive, inclusive team