Spa & Treatments Team Lead - Hospitality & Growth

Thwaites; Kettering; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Gratuities monthly

Stream wage access

28 days leave

Health cash plan

Gym & Spa access

Employee discounts

Pension & life cover

Employee assistance

Maternity & paternity pay

Apprenticeships available

Training programs

Engaging environment

Job summary

Thwaites is seeking an experienced Assistant Spa and Treatment Manager to lead the spa and treatments team and ensure the highest standards of guest care. You will support budget control, safety compliance, and play a key role in day-to-day spa operations.

The role requires strong leadership, a passion for hospitality, and the ability to work weekends as the spa is open seven days a week. Training and progression opportunities are available within a supportive environment.

Qualifications

• Minimum 1 year experience in an assistant spa management role for a similar size spa.
• Understanding of health and safety regulations is essential.
• Ability to lead and motivate the team.
• Budgeting and sales forecasting experience is advantageous.
• Level 3 Spa Therapy qualification is advantageous.
• Willingness to deliver warm hospitality to guests.

Responsibilities

• Assist with the management and development of the spa and treatments team.
• Assist the Spa and Treatment Manager in ensuring that finance and control procedures are followed.
• Support with internal sales and marketing activities for Spa and Treatments and maximise external marketing opportunities.
• Maintain operational procedures within the Spa and Spa Treatments Area for day-to-day management.
• Ensure the highest standard of hospitality and customer care for guests and spa members.
• Address enquiries/complaints promptly and professionally.
• Maximise sales of the Spa and Treatments area by continually looking for ways to increase sales.
• Support ongoing maintenance of the Spa and Treatments area.

Skills

Spa management

Team leadership

Customer service

Multi-tasking

Hospitality

Education

Level 3 Spa Therapy

Job description

Thwaites is seeking an experienced Assistant Spa and Treatment Manager to lead the spa and treatments team and ensure the highest standards of guest care. You will support budget control, safety compliance, and play a key role in day-to-day spa operations.

The role requires strong leadership, a passion for hospitality, and the ability to work weekends as the spa is open seven days a week. Training and progression opportunities are available within a supportive environment.