Spa Therapist

Metropolitan; London; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player in luxury hospitality is seeking a passionate Spa Therapist to join their dynamic team. In this role, you will provide a range of five-star spa treatments, ensuring an exceptional guest experience. You will collaborate with the spa team to enhance service delivery, maintain high standards of cleanliness, and comply with health and safety regulations. If you thrive in a fast-paced environment and have a flair for creating memorable experiences, this opportunity is perfect for you. Join a team that values excellence and is dedicated to shaping the future of luxury hospitality.

Qualifications

• Minimum of 1 year experience in hospitality, preferably luxury hotels.
• Strong understanding of service standards and procedures.

Responsibilities

• Delivering high-quality spa treatments and guest services.
• Maintaining treatment rooms and ensuring guest satisfaction.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Proactive Approach

Education

Level 3 Certificate in Massage

Level 3 Certificate in Facial

Job description

Job Description

As a Spa Therapist at St. Pancras Renaissance, you are responsible for providing a range of five-star luxury spa treatments for members, hotel guests and visitors. As a key member of the spa team, the Casual Therapist will coordinate the delivery of spa services including spa, skin care, fitness & wellness, and massage while also assisting when required with spa reservations, reception desk, and locker room duties.

Position Summary: As a Spa Therapist at St. Pancras Renaissance, you are responsible for providing a range of five-star luxury spa treatments for members, hotel guests and visitors. As a key member of the spa team, the Casual Therapist will coordinate the delivery of spa services including spa, skin care, fitness & wellness, and massage while also assisting when required with spa reservations, reception desk, and locker room duties.

Responsibilities: Here's what your journey with us entails:

• Working with selected vendors for spa retail operations to deliver an outstanding guest service spa experience.
• Providing all spa treatments as required, ensuring outstanding guest service at all times.
• Taking ownership of spa treatment rooms, ensuring areas are presentable.
• Using and selling retail products.
• The role encompasses working with the Director of Spa / Spa Operations Manager to successfully execute all spa and leisure operations; striving to continually improve guest satisfaction and maximize the financial performance of the department.
• Using initiative and a proactive approach to ensure we always give our guests unique and fabulous options to make the most of their time and their visit, making their experience in the spa areas unique.
• Complying with COSHH and Health and Safety Standards.
• Following lost property procedures.
• Complying with Brand Standards when cleaning and getting each room ready for the guests' arrival.
• Delivering an exceptionally high standard of five-star luxury lifestyle service for every guest interaction.
• Maintaining a positive attitude, grooming standard, body language, and tone at all times.
• Delivering service to your full potential and carrying out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience.

Qualifications:

• Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
• Strong understanding of standards and procedures.
• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
• Level 3 Certificates in both massage and facial.

Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.