Spa Therapist

TN United Kingdom; Chatham; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein innovatives Unternehmen sucht engagierte Teammitglieder, die exzellenten Kundenservice bieten und eine einladende Atmosphäre im Spa schaffen. Diese Rolle erfordert enge Zusammenarbeit mit dem Spa-Manager und anderen Abteilungen, um die Gästezufriedenheit zu maximieren. Sie werden auch für die Schulung neuer Mitarbeiter verantwortlich sein und sicherstellen, dass alle Hygienestandards eingehalten werden. Wenn Sie leidenschaftlich daran interessiert sind, Gästen ein unvergessliches Erlebnis zu bieten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Exzellente Kundenservicefähigkeiten zur Bearbeitung von Anfragen und Beschwerden.
• Fähigkeit zur Zusammenarbeit mit dem Spa-Manager und Teammitgliedern.

Responsibilities

• Pflege einer einladenden Atmosphäre im Spa-Bereich.
• Schulung neuer Teammitglieder zur Einhaltung der Unternehmensstandards.

Skills

Kundenservice

Kommunikation

Teamarbeit

Hygienestandards

Produktkenntnis

Job description

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• Demonstrate exceptional customer service skills in handling guest enquiries, requests, and concerns, consistently exceeding guest expectations.
• Collaborate closely with the Spa Manager and other team members to ensure effective communication and coordination within the spa and leisure department.
• Foster a welcoming atmosphere at the spa area, embodying a culture of hospitality and professionalism.
• Provide guidance and support to new team members during their onboarding process, aiding in their understanding of company policies, procedures, and service standards.
• Participate actively in RBH's comprehensive induction program, completing assigned modules to uphold RBH standards and enhance professional development.
• Always maintain personal hygiene standards.

PROFIT

• Learn all product knowledge to aid in promoting products and services.
• Adhere to all company sales initiatives to increase upselling opportunities.
• Maximize revenue opportunities by upselling hotel amenities, services, and food & beverage options.

QUALITY

• Maintain all treatment rooms to the highest standard of cleanliness and hygiene according to company standards.
• Support team members to achieve and maintain high standards of respectful service, hygiene, and health & safety.
• Wear the correct uniform in good condition whilst on duty and care for your uniform when off-duty.
• Provide training to new spa team members on guest interaction, product knowledge, and managing guest queries.
• Address guest complaints and concerns promptly and professionally, seeking resolution to ensure satisfaction and loyalty.
• Liaise with other departments to fulfill guest requests and resolve issues effectively, maintaining open communication channels.
• Proactively anticipate guest needs and preferences, providing personalized recommendations to enhance their spa experience.
• Report any defects in equipment, damage, or general wear and tear.

GENERAL

• Adhere strictly to company codes of conduct, policies, and procedures, maintaining integrity and professionalism in all interactions.
• Understand and follow health, hygiene, and safety protocols, ensuring compliance with statutory requirements.
• Collaborate effectively across departments to enhance guest satisfaction and contribute to revenue growth.
• Handle additional tasks as directed by the Spa Manager to meet operational needs.
• Adhere to Smile Training policy deadlines to ensure health & safety.

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