Spa Therapist

The Langham London; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Discretionary service charge

28 days holiday

Free meals on duty

Pension plan

Life insurance

Employee assistance programme

Job summary

The Langham London, Europe’s first Grand Hotel, is seeking a Spa Therapist to join Chuan Body + Soul. You will deliver treatments, ensure exceptional service and uphold brand standards.

You should have NVQ Level 2/3 or CIDESCO/CIBTAC/ITEC and be certified in facial and massage. Knowledge of wellness therapies and excellent communication are essential.

Qualifications

• Spa/Beauty qualification at NVQ Level 2 and 3 or equivalent
• CIDESCO/CIBTAC/ITEC/NVQ/VTCT qualifications desirable
• Certification in facial and massage therapy essential
• Knowledge of additional therapies (e.g. Reiki, Lymphatic Drainage) advantageous

Responsibilities

• Provide a full range of spa treatments to clients
• Follow LQA and Forbes brand standards and maintain treatment menus
• Assess guest needs through thorough consultations prior to treatment
• Promote spa and body care products and treatments
• Ensure treatment rooms are prepared according to standard before each session
• Maintain clear communications within the Spa and hotel operations

Skills

Customer service

Communication

Teamwork

Time management

Education

NVQ Level 2/3

CIDESCO/CIBTAC/ITEC

VTCT

Job description

The Langham, London; Europe’s first Grand Hotel, is currently recruiting for a Spa Therapist to join our talented Chuan Body + Soul team. In this role, you will provide treatments for clients, be passionate about health and wellbeing and be driven by the desire to provide excellent service.

In the role of Spa Therapist, your key focus will be to:

• Extend a welcoming experience for our clients
• Carry out a variety of treatments
• Follow LQA (Leading Quality Assurance) and Forbes, and brand standards
• Be fully trained and aware of the treatment menu and products
• Assess guest needs through thorough consultation prior to treatment
• Adhere to the operating procedures of Chuan Body + Soul
• Promote spa and body care products as well as treatments
• Ensure all treatment rooms are set up according to standard prior to the treatment
• Maintain clear lines of communication within the Spa and the hotel in general

Do you have? -

• Experience in a similar position and environment with a firm understanding of excellence in customer service
• Spa/Beauty qualification at NVQ Level 2 and 3 or equivalent (a professional background in beauty therapy and a Spa/Beauty qualification in CIDESCO/CIBTAC/ITEC/ NVQ/ VTCT is desirable)
• Certification in facial and massage therapy is essential
• Ideally, knowledge of Chinese 5 elements, Reiki, Lymphatic Drainage Massage, Reflexology, Pregnancy Massage, Hydrafacial treatments
• Excellent communication and interpersonal skills
• Warm and caring attitude towards the health and well-being of clients
• Drive to work towards targets in treatment and retail
• Ability to work well in a team
• Good time management skills

YOUR BENEFITS

Financial Wellbeing

• Discretionary Service Charge
• 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
• Access to Wagestream – a salary advance benefit
• Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
• Discounted accommodation at The Langham, London for you and your family
• Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
• Up to £750 Recommend a Friend referral bonus
• Seasonal Travelcard loan
• A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
• Company pension plan
• Life insurance
• Discounts in various high street and online shops
• Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
• Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
• 2 staff parties per year and several colleague social and community events
• Access to the Employee Assistance Programme by Hospitality Action (24/7)
• Access to Qualified Mental Health First Aiders on site
• Most Valued Colleague of the Month and Year Awards
• Long Service Awards

Physical Wellbeing

• Free meals on duty in our Staff Restaurant
• Uniform supplied and laundered, or if a non-uniform colleague, a complimentary valet service of work attire provided
• Enhanced Sick Pay
• Subsidised regular Back Massage, Reflexology & Chiropody Sessions

OUR CULTURE

Our company is dedicated to cultivating a supportive environment where "Our People, Our Pride" serves as a guiding principle, fostering innovation, collaboration, and personal growth.

DIVERSITY & INCLUSION

The Langham, London is an equal opportunities employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on any protective characteristic.

DISABILITY INCLUSION

We are committed to disability inclusion and ensuring an inclusive recruitment process. If you require reasonable adjustments, such as accessible interview locations, adapted tests, or specific accommodations, please inform us at the outset. Our goal is to provide an equitable recruitment experience for all candidates.

SUSTAINABILITY PLEDGE

We are extremely proud to be recognised as an environmentally conscious hotel, constantly striving to improve our eco policies and initiatives to help preserve our world for future generations. In 2025, we reached a new milestone by achieving EarthCheck Master Certification, further reinforcing our long-term commitment to sustainability.

The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Groupcomprises380 luxury bedrooms and suites, the acclaimed Roux at The Landau and Palm Court restaurants, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europe’s first Chuan Body + Soul Spa and Sauce by The Langham, our cookery school. The team at the hotel prides itself on creating enchanting encounters for our guests and we’ve been doing so since 1865.