Linen Porter

The Langham London; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Discretionary Service Charge

28 days of holiday

Wagestream salary advance

Complimentary hotel accommodation

Discounted Langham stays for family

Employee discounts (F&B & Spa)

Recommend a Friend bonus

Pension plan

Life insurance

Employee Assistance Programme

Job summary

The Langham London in London is seeking staff to maintain clean, presentable uniforms and to uphold personal appearance and hygiene standards for guests. You will sign on-duty, receive work allocations, and manage keys as required before starting your shift.

You will also maintain floor storage and public areas, receive and count linen, deliver clean linen to floors, and count dirty linen. Daily reports and procedures for damaged linen are part of the role, along with adherence to dress

Responsibilities

• To ensure the uniform provided is kept clean, presentable and is in good condition.
• To sign yourself on-duty, collecting work allocations and signing for any keys required prior to commencing your shift.
• To maintain all floor storage and public areas to the required standards.
• To receive clean linen and count.
• To deliver all clean linen to the floors.
• To separate all dirty linen and count.
• To keep an accurate daily dirty linen report.
• To fill accurately daily laundry report book.
• To follow procedures for damaged linen.
• To comply with dress and grooming standards and hotel policies.
• To remain vigilant to risks and liaise with Security/Engineering to minimise impact.
• To ensure security and confidentiality of guest/colleague data and direct press calls appropriately.

Job description

To ensure that the uniform provided is kept clean, presentable and is good condition, ensuring personal appearance and hygiene standards are an example for the team and demonstrate a professional image for our guests.

To sign yourself on-duty, collecting work allocations and signing for any keys or that maybe required prior to commencing your shift.

To maintain all of the floor storage and public areas to the required standards.

To receive clean linen separate and count.

To deliver all clean Linen to the floors.

To separate all dirty linen.

To count all dirty linen.

To keep an accurate daily dirty linen report.

To fill accurately daily laundry report book.

To follow procedures for damaged linen.

To follow procedures.

To discard all damage linens and sources alternative uses with the Laundry Manager

General

Comply with the hotel Dress and Grooming Standards; live the Hotel’s Mission, Values & Essentials; exemplify the 5 M’s ‘My Colleagues’ and ‘My Guest’ behaviours and values in their interaction with colleagues and guests throughout the hotel.

Comply with the Hotel’s professional codes of conduct, general rules and procedures.

Comply with the Hotel’s general policy requirements: Health & Safety; Fire & Emergency; Bomb Threat; Lost Property.

Remain vigilant to potential risks and threats (of whatever nature) during passage round the building. Liaise with appropriate colleagues (Security, Engineering etc.) to minimise the impact of such risks.

Ensure and maintain the security and confidentiality of information relating to guest / colleague data held within the hotel. Re-direct ‘press’ calls at all times to the Sales and Marketing department and do not disclose any data to outside sources.

Any other duties

The above responsibilities are indicative of job content rather than a definitive list of tasks/duties. The Company reserves the right to add to or amend the content of this job description, provided that such amendments fall within the overall scope of the job role.

YOUR BENEFITS

Financial Wellbeing

• Discretionary Service Charge


• 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service


• Access to Wagestream – a salary advance benefit


• Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels


• Discounted accommodation at The Langham, London for you and your family


• Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments


• Up to £750 Recommend a Friend referral bonus


• Seasonal Travelcard loan


• A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs


• Company pension plan


• Life insurance


• Discounts in various high street and online shops


• Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values


• Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career


• 2 staff parties per year and several colleague social and community events


• Access to the Employee Assistance Programme by Hospitality Action (24/7)


• Access to Qualified Mental Health First Aiders on site


• Most Valued Colleague of the Month and Year Awards


• Long Service Awards

Physical Wellbeing

• Free meals on duty in our Staff Restaurant


• Uniform supplied and laundered, or if a non-uniform colleague, a complimentary valet service of work attire provided


• Enhanced Sick Pay


• Subsidised regular Back Massage, Reflexology & Chiropody Sessions

OUR CULTURE

Our company is dedicated to cultivating a supportive environment where \"Our People, Our Pride\" serves as a guiding principle, fostering innovation, collaboration, and personal growth.

DIVERSITY & INCLUSION

The Langham, London is an equal opportunities employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on any protective characteristic.

DISABILITY INCLUSION

We are committed to disability inclusion and ensuring an inclusive recruitment process. If you require reasonable adjustments, such as accessible interview locations, adapted tests, or specific accommodations, please inform us at the outset. Our goal is to provide an equitable recruitment experience for all candidates.

SUSTAINABILITY PLEDGE

We are extremely proud to be recognised as an environmentally conscious hotel, constantly striving to improve our eco policies and initiatives to help preserve our world for future generations. In 2025, we reached a new milestone by achieving EarthCheck Master Certification, further reinforcing our long-term commitment to sustainability.

The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Groupcomprises380 luxury bedrooms and suites, the acclaimed Roux at The Landau and Palm Court restaurants, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europe’s first Chuan Body + Soul Spa and Sauce by The Langham, our cookery school. The team at the hotel prides itself on creating enchanting encounters for our guests and we’ve been doing so since 1865.